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Hotel Receptionist Job in

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Job ID:

139157

Location:

Devon 

Salary:

£8.00 per hour
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Job Views:

1

Employment Type:

Full time

Posted:

27/03/2019
col-wide 

Job Description:

Job Title: Hotel Receptionist

Sector: Hospitality

Location: TQ7

Contract Type: Permanent, Part Time.

Working Hours: Varied.

Hourly Rate: £8.21

Benefits: Pay reviews after probation, free use of the facilities, monthly incentives.

Responsible to: Front of House Manager

Job Purpose:

To be the first point of contact for guest reservations, working in an efficient manner to increase and maximise sales.

Main Duties and Responsibilities:

Be fully conversant with the Hotel Property Management System (PMS - Reslynx).
Be fully conversant with spa treatments and spa days and process reservations and confirmations accurately (Google Calendar).
Be fully conversant with Trevilder and Village Inn procedures and process reservations accurately (ResDiary).
Process reservations accurately and efficiently by email, telephone or mail.
Understand room status and room status tracking.
Know the type of rooms available as well as their location and layout.
Know the selling status, rates and benefits of all package plans.
Determine room rates based on the selling tactics of the hotel.
Prepare and forward an accurate confirmation of booking.
Process cancellations and modifications and promptly relay this to relevant departments.
Understand the hotel's policy on guaranteed reservations and no-shows.
Process deposits accurately on reservations.
Ensure that all guest requirements are accurately entered on the reservation for other departments.
Track provisional bookings and chase in a timely fashion.
Complete 1 week and 4 week checks and complete information such as children's names and ages, dinner reservations.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Use proper and professional telephone etiquette.
Maintain Reservation filing systems.
Communicate and liaise verbally and in writing between our customers, suppliers, visitors, enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
Perform reservation duties in an efficient, professional and courteous manner.
Handle daily correspondence and respond to email enquiries accurately and efficiently.
Record requests accurately in the Reception diary and communicate efficiently and in advance to other relevant departments.
Be aware of daily activities and functions taking place in the hotel.
Report any unusual occurrences or requests to the Front Office Manager or Duty Manager.
Know all safety and emergency procedures.
Be aware of accident prevention policies.
Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

Other Duties

Assist with Reception duties as required - see Receptionist Job Description.
Maintain and update personal knowledge of the local area and amenities.
Establish and maintain effective working relationships with co-workers, supervisors and the general public.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Health & Safety

You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of. Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them. You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone
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Hotel Receptionist

col-narrow-left 

Job ID:

139157

Location:

Devon 

Salary:

£8.00 per hour
col-narrow-right 

Job Views:

1

Employment Type:

Full time

Posted:

27/03/2019
col-wide 

Job Description:

Job Title: Hotel Receptionist

Sector: Hospitality

Location: TQ7

Contract Type: Permanent, Part Time.

Working Hours: Varied.

Hourly Rate: £8.21

Benefits: Pay reviews after probation, free use of the facilities, monthly incentives.

Responsible to: Front of House Manager

Job Purpose:

To be the first point of contact for guest reservations, working in an efficient manner to increase and maximise sales.

Main Duties and Responsibilities:

Be fully conversant with the Hotel Property Management System (PMS - Reslynx).
Be fully conversant with spa treatments and spa days and process reservations and confirmations accurately (Google Calendar).
Be fully conversant with Trevilder and Village Inn procedures and process reservations accurately (ResDiary).
Process reservations accurately and efficiently by email, telephone or mail.
Understand room status and room status tracking.
Know the type of rooms available as well as their location and layout.
Know the selling status, rates and benefits of all package plans.
Determine room rates based on the selling tactics of the hotel.
Prepare and forward an accurate confirmation of booking.
Process cancellations and modifications and promptly relay this to relevant departments.
Understand the hotel's policy on guaranteed reservations and no-shows.
Process deposits accurately on reservations.
Ensure that all guest requirements are accurately entered on the reservation for other departments.
Track provisional bookings and chase in a timely fashion.
Complete 1 week and 4 week checks and complete information such as children's names and ages, dinner reservations.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Use proper and professional telephone etiquette.
Maintain Reservation filing systems.
Communicate and liaise verbally and in writing between our customers, suppliers, visitors, enquirers and relevant staff, and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
Perform reservation duties in an efficient, professional and courteous manner.
Handle daily correspondence and respond to email enquiries accurately and efficiently.
Record requests accurately in the Reception diary and communicate efficiently and in advance to other relevant departments.
Be aware of daily activities and functions taking place in the hotel.
Report any unusual occurrences or requests to the Front Office Manager or Duty Manager.
Know all safety and emergency procedures.
Be aware of accident prevention policies.
Understand that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

Other Duties

Assist with Reception duties as required - see Receptionist Job Description.
Maintain and update personal knowledge of the local area and amenities.
Establish and maintain effective working relationships with co-workers, supervisors and the general public.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Health & Safety

You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of. Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them. You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone