We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Part Time Controller - £24,400 per annum pro rata -East London -Ref 1394550

col-narrow-left 

Job ID:

1394550

Location:

London, E 

Category:

Guarding

Salary:

£24,400.00 per annum
col-narrow-right 

Job Views:

11221

PostCode:

E4 9JG

Employment Type:

Part time

Posted:

23/01/2020

Closing Date:

col-wide 

Job Description:

Job Family: Operations Discipline: Security Guarding Job Title: Controller Typically reports to: Business Service Manager
PURPOSE OF ROLE:
To ensure that all sites are covered and that Officers are deployed in a cost efficient manner with regard to client requests and company policy.

KEY TASKS AND RESPONSIBILITIES:
• Accept allocated tasks from Department Management such as assisting with Call Monitor; Gaps; Confirmations as directed, in accord with Control Room Training.
• To liaise with all Senior Management and Field Team to ensure requests for shift changes, Officer concerns or relevant requests for assistance are dealt with quickly in an efficient and accurate manner.
• Analyse best use of Officers when allocating shifts using factors such as training and client requirements, costs and location.
• To liaise with Clients and respond to Alarm Response calls to ensure they are met within a set timeframe
• Monitor emails on a regular basis to ensure knowledge of events and issues are communicated and understood.
• Completing accurately and in a timely manner all incident and accident reports, ensuring these are passed immediately to Management for processing and recording as appropriate.
• To accurately and precisely record all Officer events that impact on business delivery, such as Officer blow-outs and sickness. To use the Audit Trail in TimeGate to record all reasons and changes made.
• To notify the HR Performance team and relevant Area Manager of any concerns or issues related to Officers, such as availability, work rotas, standards of work, client and personal concerns.
• At end of shift ensuring a proper and full handover is passed to the Department Management regarding all relevant information and a summary of shift activities.
• To adhere to all practices and regulations contained in your training and to regularly update own knowledge and ensure a clear personal understanding of all processes and procedures.
 

Job Requirements:

RELEVANT SKILLS AND EXPERIENCE:
• Candidates must already possess a valid SIA license or be eligible to apply
• Must have excellent interpersonal communication skills with good organisation and leadership qualities.
• Must be computer literate in Microsoft Office and bespoke systems.
• Should be able to prioritise and organise own work load and work within time constraints with accurate detail.
• Must have excellent personal presentation.
• Ideally experienced in the Retail Security Sector or a customer services background such as Call Centre Operator.
FURTHER DETAILS:
Successful applicants will be assigned to our Head Office in East London. Remuneration is based on a full time (45 hours) salary equivalent of £24,400 per annum. The successful applicant will also be in receipt of additional holiday (pro-rata), Death in Service insurance and an enhanced employer pension contribution.
Part-Time shift patterns available:
                            Vacancy 1                           Vacancy 3
Sunday                11:00 - 19:00
Monday                                                             07:00 - 15:00
Tuesday
Wednesday
Thursday
Friday                                                                07:00 - 15:00
Saturday               0:00 - 18:00                          07:00 - 15:00
Total Hours                  16                                                  24
*Shift patterns may vary depending on business needs. Flexibility is a key requirement.
TSS (Total Security Services) Ltd is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, disability, or age. In particular, we seek applications from those aligned with the Core Values we pride ourselves on; teamwork, respect, integrity, excellence and development
Company Info
Total Security Services Group Ltd The Curve, 18 Hickman Avenue London
London, ENG, United Kingdom

Phone: 02085235533
Web Site: www.totalsecurity.co.uk

Company Profile




Company Info


Total Security Services Group Ltd
The Curve, 18 Hickman Avenue London
London, ENG, United Kingdom
Phone: 02085235533
Web Site: www.totalsecurity.co.uk

Part Time Controller - £24,400 per annum pro rata -East London -Ref 1394550

col-narrow-left 

Job ID:

1394550

Location:

London, E 

Category:

Guarding

Salary:

£24,400.00 per annum
col-narrow-right 

Job Views:

11221

PostCode:

E4 9JG

Employment Type:

Part time

Posted:

23/01/2020

Closing Date:

col-wide 

Job Description:

Job Family: Operations Discipline: Security Guarding Job Title: Controller Typically reports to: Business Service Manager
PURPOSE OF ROLE:
To ensure that all sites are covered and that Officers are deployed in a cost efficient manner with regard to client requests and company policy.

KEY TASKS AND RESPONSIBILITIES:
• Accept allocated tasks from Department Management such as assisting with Call Monitor; Gaps; Confirmations as directed, in accord with Control Room Training.
• To liaise with all Senior Management and Field Team to ensure requests for shift changes, Officer concerns or relevant requests for assistance are dealt with quickly in an efficient and accurate manner.
• Analyse best use of Officers when allocating shifts using factors such as training and client requirements, costs and location.
• To liaise with Clients and respond to Alarm Response calls to ensure they are met within a set timeframe
• Monitor emails on a regular basis to ensure knowledge of events and issues are communicated and understood.
• Completing accurately and in a timely manner all incident and accident reports, ensuring these are passed immediately to Management for processing and recording as appropriate.
• To accurately and precisely record all Officer events that impact on business delivery, such as Officer blow-outs and sickness. To use the Audit Trail in TimeGate to record all reasons and changes made.
• To notify the HR Performance team and relevant Area Manager of any concerns or issues related to Officers, such as availability, work rotas, standards of work, client and personal concerns.
• At end of shift ensuring a proper and full handover is passed to the Department Management regarding all relevant information and a summary of shift activities.
• To adhere to all practices and regulations contained in your training and to regularly update own knowledge and ensure a clear personal understanding of all processes and procedures.
 

Job Requirements:

RELEVANT SKILLS AND EXPERIENCE:
• Candidates must already possess a valid SIA license or be eligible to apply
• Must have excellent interpersonal communication skills with good organisation and leadership qualities.
• Must be computer literate in Microsoft Office and bespoke systems.
• Should be able to prioritise and organise own work load and work within time constraints with accurate detail.
• Must have excellent personal presentation.
• Ideally experienced in the Retail Security Sector or a customer services background such as Call Centre Operator.
FURTHER DETAILS:
Successful applicants will be assigned to our Head Office in East London. Remuneration is based on a full time (45 hours) salary equivalent of £24,400 per annum. The successful applicant will also be in receipt of additional holiday (pro-rata), Death in Service insurance and an enhanced employer pension contribution.
Part-Time shift patterns available:
                            Vacancy 1                           Vacancy 3
Sunday                11:00 - 19:00
Monday                                                             07:00 - 15:00
Tuesday
Wednesday
Thursday
Friday                                                                07:00 - 15:00
Saturday               0:00 - 18:00                          07:00 - 15:00
Total Hours                  16                                                  24
*Shift patterns may vary depending on business needs. Flexibility is a key requirement.
TSS (Total Security Services) Ltd is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, disability, or age. In particular, we seek applications from those aligned with the Core Values we pride ourselves on; teamwork, respect, integrity, excellence and development