We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Retail Infrastructure & Service Desk Support Job in

col-narrow-left 

Job ID:

139599

Location:

London 

Salary:

£30,000.00 per year
col-narrow-right 

Job Views:

1

Employment Type:

Full time

Posted:

28/03/2019
col-wide 

Job Description:

Retail Service Desk Support (Windows Server, Office 365, POS, Desktop Support)

The number one global power in luxury items and goods is looking for a Service Desk Support (Windows Server, Office 365, POS, Desktop Support) to join their fast paced and exciting environment based in Central London!

The successful Service Desk Support (Windows Server, Office 365, POS, Desktop Support) will mainly be providing 1st & 2nd line support to help head office users and point of sales for the leader in the luxury retail sector.

The ideal candidate must come from a small IT team with a retail background (preferably in luxury items) where they have full exposure and must be a 'hands on' individual looking to expand on their technical knowledge but must also have exceptional customer service to compliment technical skills.

Responsibilities for Retail Service Desk Support (Windows Server, Office 365, POS, Desktop Support)

Logging and troubleshooting all level 1 & 2 incidents

* Effectively managing and escalating any issues which are not able to be resolved at first level

* You will set-up new starters, assist planning and implementing IT change requirements and work closely with the businesses key applications

* Managing Active Directory access and ensuring that all users are added to the relevant membership groups

* Working closely with the Central teams in Paris & Milan to manage any 'out of scope' requests

* Provide POS support, help to understand technical issues, contact all relevant people (telecom or network suppliers, technical teams of customers, central teams) to recover & repair, with a focus on key stores and escalate if needed

* Operate & monitor, produce weekly reporting for infrastructure or service desk

* Reviewing and updating documentation and expanding on the knowledge base

* Ensuring hardware builds / system installations are in line with the Quality Control process

* Applying software patches and overseeing hardware rollouts

* Configuring VOIP handsets and company mobiles

* Prioritising VIP support

* Supporting the head office on a daily basis

* Working within an ITIL framework

* Configuring VPN accounts and access

* Administrating & configuring O365 features

Requirements for Retail Service Desk Support (Windows Server, Office 365, POS, Desktop Support)

* Windows Server 2003 - 2013

* Windows 7, 10

* Macintosh OS / Apple Devices

* Office 365 administration & customizing

* VOIP

* Active Directory

* Hyper V / VMware

* Backups

* Conferencing solutions

* Adobe Creative Cloud

* Anti-Virus software

* VPN

* MDM / Airwatch
Company Info
Anonymous

Company Profile



Company Info


Anonymous

Phone:
Web Site:

Retail Infrastructure & Service Desk Support

col-narrow-left 

Job ID:

139599

Location:

London 

Salary:

£30,000.00 per year
col-narrow-right 

Job Views:

1

Employment Type:

Full time

Posted:

28/03/2019
col-wide 

Job Description:

Retail Service Desk Support (Windows Server, Office 365, POS, Desktop Support)

The number one global power in luxury items and goods is looking for a Service Desk Support (Windows Server, Office 365, POS, Desktop Support) to join their fast paced and exciting environment based in Central London!

The successful Service Desk Support (Windows Server, Office 365, POS, Desktop Support) will mainly be providing 1st & 2nd line support to help head office users and point of sales for the leader in the luxury retail sector.

The ideal candidate must come from a small IT team with a retail background (preferably in luxury items) where they have full exposure and must be a 'hands on' individual looking to expand on their technical knowledge but must also have exceptional customer service to compliment technical skills.

Responsibilities for Retail Service Desk Support (Windows Server, Office 365, POS, Desktop Support)

Logging and troubleshooting all level 1 & 2 incidents

* Effectively managing and escalating any issues which are not able to be resolved at first level

* You will set-up new starters, assist planning and implementing IT change requirements and work closely with the businesses key applications

* Managing Active Directory access and ensuring that all users are added to the relevant membership groups

* Working closely with the Central teams in Paris & Milan to manage any 'out of scope' requests

* Provide POS support, help to understand technical issues, contact all relevant people (telecom or network suppliers, technical teams of customers, central teams) to recover & repair, with a focus on key stores and escalate if needed

* Operate & monitor, produce weekly reporting for infrastructure or service desk

* Reviewing and updating documentation and expanding on the knowledge base

* Ensuring hardware builds / system installations are in line with the Quality Control process

* Applying software patches and overseeing hardware rollouts

* Configuring VOIP handsets and company mobiles

* Prioritising VIP support

* Supporting the head office on a daily basis

* Working within an ITIL framework

* Configuring VPN accounts and access

* Administrating & configuring O365 features

Requirements for Retail Service Desk Support (Windows Server, Office 365, POS, Desktop Support)

* Windows Server 2003 - 2013

* Windows 7, 10

* Macintosh OS / Apple Devices

* Office 365 administration & customizing

* VOIP

* Active Directory

* Hyper V / VMware

* Backups

* Conferencing solutions

* Adobe Creative Cloud

* Anti-Virus software

* VPN

* MDM / Airwatch