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Technical Support/Trainer (UK Based travel)

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Job ID:

1704912

Location:

Surrey 

Salary:

£37,000.00 per annum
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Job Views:

5

Employment Type:

Full time

Posted:

10/09/2020

Closing Date:

08/10/2020
col-wide 

Job Description:

Technical Support/Trainer (UK Based travel)
Exciting opportunity for a technically minded individual to join a market leading special purpose machine organisation to train and support the UK Service team on all technical products and Deliver technical training courses to customers when requested.

Technical Support/Trainer Responsibilities:
*The support will range from telephone support to detailed on-site investigation and repair and it is necessary to be ready to deliver this support at any appropriate location and at short notice.
*To develop and deliver technical training on specific products, ensuring that the quality, content and method is common across all courses provided by the organisation.
*Deliver technical training courses to customers when requested.
*Enhance the level of customer service provided by the whole Customer Service team through the use of effective advice, training and support, primarily relating to technical issues.
*In all cases to act as a company ambassador

Technical Support/Trainer Qualifications/Experience:
*Excellent telephone manner
*Good communicator at all levels
*Multitask, with minimal supervision, be self-motivated and able to work under pressure
*High level of IT Skills in Microsoft and other applications
*Proven track record of technical competence to understand the products
*Has delivered classroom style training
*Experienced in customer facing role, either as a mobile technician or other
*Must be able to prove to understand CAN Bus wiring diagrams and systems with the ability to diagnose faults
*Relevant accredited vehicle technology technical qualifications, Btec, City & Guilds, NVQ or equivalent
*Attended customer care courses
*Specific qualifications in hydraulics (Desirable)
*Specific qualifications in electrics (Desirable)
*HGV Category C driving licence (Desirable)
*HGV Driver CPC qualification (Desirable)

Orion Electrotech Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003.

By applying for this position please take a few moments to view our Privacy Notice on our Orion website which details how we retain and process your data. Alternatively please give us a call so we can discuss this with you...... click apply for full job details
Company Info
Professional Engineering

Company Profile



Company Info

Professional Engineering

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Web Site:

Technical Support/Trainer (UK Based travel)

col-narrow-left 

Job ID:

1704912

Location:

Surrey 

Salary:

£37,000.00 per annum
col-narrow-right 

Job Views:

5

Employment Type:

Full time

Posted:

10/09/2020

Closing Date:

08/10/2020
col-wide 

Job Description:

Technical Support/Trainer (UK Based travel)
Exciting opportunity for a technically minded individual to join a market leading special purpose machine organisation to train and support the UK Service team on all technical products and Deliver technical training courses to customers when requested.

Technical Support/Trainer Responsibilities:
*The support will range from telephone support to detailed on-site investigation and repair and it is necessary to be ready to deliver this support at any appropriate location and at short notice.
*To develop and deliver technical training on specific products, ensuring that the quality, content and method is common across all courses provided by the organisation.
*Deliver technical training courses to customers when requested.
*Enhance the level of customer service provided by the whole Customer Service team through the use of effective advice, training and support, primarily relating to technical issues.
*In all cases to act as a company ambassador

Technical Support/Trainer Qualifications/Experience:
*Excellent telephone manner
*Good communicator at all levels
*Multitask, with minimal supervision, be self-motivated and able to work under pressure
*High level of IT Skills in Microsoft and other applications
*Proven track record of technical competence to understand the products
*Has delivered classroom style training
*Experienced in customer facing role, either as a mobile technician or other
*Must be able to prove to understand CAN Bus wiring diagrams and systems with the ability to diagnose faults
*Relevant accredited vehicle technology technical qualifications, Btec, City & Guilds, NVQ or equivalent
*Attended customer care courses
*Specific qualifications in hydraulics (Desirable)
*Specific qualifications in electrics (Desirable)
*HGV Category C driving licence (Desirable)
*HGV Driver CPC qualification (Desirable)

Orion Electrotech Ltd acts as both an Employment Business and Employment Agency and complies with the Conduct of Employment Agencies and Employment Businesses Regulations Act 2003.

By applying for this position please take a few moments to view our Privacy Notice on our Orion website which details how we retain and process your data. Alternatively please give us a call so we can discuss this with you...... click apply for full job details