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Senior Account Manager - Retail Marketing Job in

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Job ID:

185728

Location:

Berkshire 

Salary:

£40,000.00 per year
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Job Views:

2

Posted:

09/04/2019
col-wide 

Job Description:

iRecruit Partners Ltd is seeking a Senior Account Manager with Retail Marketing experience to join their client based in Berkshire.

You will be a confident communicator, have good financial acumen and able to hold your own at a senior level, never afraid to roll your sleeves up and get stuck in with the team!

EXPERIENCE:

  • Driving high customer service standards at all times
  • Setting and delivering against objectives and development plans
  • Developing and growing organically in existing accounts
  • Customer relationship management experience
  • Account Management of multiple projects and clients
  • Confidence to spot upsell opportunities
  • Proactive approach to researching best in class on the highstreet
  • Innovative thinking to create customer experience and footfall driving activations
  • Strong communication skills, in person and over the phone

RESPONSIBILITIES:

  • Manage multiple project management; develop positive working relationships with all customer touch points
  • Drive client retention, renewals, upsells and client satisfaction
  • Work with the creative and digital team to deliver inspiring launch events and store opening activations
  • Keep up to date with new technology and innovation to drive footfall and create shareable social media content
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and create plans to exceed those goals throughout the campaign
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to establish a clear action plan for success
  • Adhere to established processes and workflows
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Understanding of the issues of footfall decline in retail
  • Passion about retail and dissatisfaction with status quo- always thinking of ways to improve/grow assigned clients
  • Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • Self-motivated and trustworthy
  • Good administration and organisational skills
  • Excellent presentation skills
  • Excellent time management to maximise client facing time and opportunities
  • Able to identify and follow up on opportunities
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Accurate/Attention to detail
  • Ability to work under pressure
  • Computer literate (MS Word and Excel, Outlook & PowerPoint)

SKILLS & PROFICIENCIES:SKILLS & PROFICIENCIES:

  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Understanding of the issues of footfall decline in retail
  • Passion about retail and dissatisfaction with status quo- always thinking of ways to improve/grow assigned clients
  • Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • Self-motivated and trustworthy
  • Good administration and organisational skills
  • Excellent presentation skills
  • Excellent time management to maximise client facing time and opportunities
  • Able to identify and follow up on opportunities
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Accurate/Attention to detail
  • Ability to work under pressure
  • Computer literate (MS Word and Excel, Outlook & PowerPoint)
Company Info
iRecruit Partners Ltd

Company Profile



Company Info

iRecruit Partners Ltd

Phone:
Web Site:

Senior Account Manager - Retail Marketing

col-narrow-left 

Job ID:

185728

Location:

Berkshire 

Salary:

£40,000.00 per year
col-narrow-right 

Job Views:

2

Posted:

09/04/2019
col-wide 

Job Description:

iRecruit Partners Ltd is seeking a Senior Account Manager with Retail Marketing experience to join their client based in Berkshire.

You will be a confident communicator, have good financial acumen and able to hold your own at a senior level, never afraid to roll your sleeves up and get stuck in with the team!

EXPERIENCE:

  • Driving high customer service standards at all times
  • Setting and delivering against objectives and development plans
  • Developing and growing organically in existing accounts
  • Customer relationship management experience
  • Account Management of multiple projects and clients
  • Confidence to spot upsell opportunities
  • Proactive approach to researching best in class on the highstreet
  • Innovative thinking to create customer experience and footfall driving activations
  • Strong communication skills, in person and over the phone

RESPONSIBILITIES:

  • Manage multiple project management; develop positive working relationships with all customer touch points
  • Drive client retention, renewals, upsells and client satisfaction
  • Work with the creative and digital team to deliver inspiring launch events and store opening activations
  • Keep up to date with new technology and innovation to drive footfall and create shareable social media content
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and create plans to exceed those goals throughout the campaign
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to establish a clear action plan for success
  • Adhere to established processes and workflows
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Understanding of the issues of footfall decline in retail
  • Passion about retail and dissatisfaction with status quo- always thinking of ways to improve/grow assigned clients
  • Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • Self-motivated and trustworthy
  • Good administration and organisational skills
  • Excellent presentation skills
  • Excellent time management to maximise client facing time and opportunities
  • Able to identify and follow up on opportunities
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Accurate/Attention to detail
  • Ability to work under pressure
  • Computer literate (MS Word and Excel, Outlook & PowerPoint)

SKILLS & PROFICIENCIES:SKILLS & PROFICIENCIES:

  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
  • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
  • Understanding of the issues of footfall decline in retail
  • Passion about retail and dissatisfaction with status quo- always thinking of ways to improve/grow assigned clients
  • Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
  • Self-motivated and trustworthy
  • Good administration and organisational skills
  • Excellent presentation skills
  • Excellent time management to maximise client facing time and opportunities
  • Able to identify and follow up on opportunities
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Working knowledge and experience with contracts and contract negotiations
  • Demonstrated ability to work independently and remain motivated
  • Accurate/Attention to detail
  • Ability to work under pressure
  • Computer literate (MS Word and Excel, Outlook & PowerPoint)