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Receptionist - Part Time Job in

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Job ID:

186503

Location:

Buckinghamshire 

Salary:

£13,000.00 per year
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Job Views:

1

Posted:

09/04/2019
col-wide 

Job Description:

Do you have previous experience in a receptionist or similar role?

Are you passionate about excellent service to customers?

An excellent opportunity is available for a part time receptionist which will be based at our offices in High Wycombe. Along with assisting with Customer Service administrative duties, as the front of house you will be greeting and signing in visitors. This role would therefore suit someone who is well presented, well spoken, and able to converse in a friendly manner.

Key Responsibilities

  • Telephones: Answer all incoming calls to assist with the caller's enquiry wherever possible or routing the call to the correct party within the business. Make announcements e.g. weekly fire alarm test. Check for and action voicemail messages. Champion the phone system as a whole.
  • Greet, assist and/ or direct customers and visitors to the premises including issuing of visitor passes and access cards.
  • Manage and process booking requests for Meeting Rooms and any Catering requirements.
  • Handle all incoming and outgoing post (date stamp and deliver mail to intended recipients, and frank outgoing mail).
  • Monitor and action emails in the Reception inboxes.
  • Daily 'Housekeeping' on the CRM system including reviewing and correcting newly created records, tidying duplicate records, creating new records.
  • Customer Services administration support including processing orders, processing returns requests, arranging warranty items for dispatch, and processing warranty registrations. This includes sitting in the customer service department if needed, for absence cover.
  • Manage the access card system, including weekly and monthly attendance reports, and issuing of new cards / cancelling lost cards.
  • Unlocking reception in the morning and locking up reception in the evening.

Additional Ad-Hoc Duties:

  • Print and collate 'new starter' paperwork packs
  • Update and issue internal staff documentation e.g. phone lists
  • Update all Company organisational charts
  • Take fire 'roll call' registers at the designated meeting point in the event of a fire alarm activation
  • Unlock reception and greet visitors prior to 9am on days when there are booked events

Receptionist | Administrator | Admin | Administration | Front Desk | Customer Service | Customer Support

Essential Skills

  • Fluent English, both spoken and written.
  • Strong customer service skills and the ability to interact confidently with customers and colleagues.
  • Ability to organise, plan and prioritise tasks.
  • Computer literate with strong working knowledge of Microsoft Outlook, Word and Excel.
  • Phone answering and handling of calls.
  • Receptionist experience, or related transferable experience, either dealing with people face to face or more appropriately over the phone.
  • Previous use of a CRM System (Customer Relationship Management) or customer database.

The working hours are: Wednesday 1-5pm Thursday 9-5 and Friday 9-5

About Company

With a wealth of knowledge gained from over 60 years' experience, we are widely regarded as a world leader in air movement and ventilation innovation. We operate in both the domestic and commercial ventilation markets.

Company Info
Smart Recruit Online Limited

Company Profile



Company Info


Smart Recruit Online Limited

Phone:
Web Site:

Receptionist - Part Time

col-narrow-left 

Job ID:

186503

Location:

Buckinghamshire 

Salary:

£13,000.00 per year
col-narrow-right 

Job Views:

1

Posted:

09/04/2019
col-wide 

Job Description:

Do you have previous experience in a receptionist or similar role?

Are you passionate about excellent service to customers?

An excellent opportunity is available for a part time receptionist which will be based at our offices in High Wycombe. Along with assisting with Customer Service administrative duties, as the front of house you will be greeting and signing in visitors. This role would therefore suit someone who is well presented, well spoken, and able to converse in a friendly manner.

Key Responsibilities

  • Telephones: Answer all incoming calls to assist with the caller's enquiry wherever possible or routing the call to the correct party within the business. Make announcements e.g. weekly fire alarm test. Check for and action voicemail messages. Champion the phone system as a whole.
  • Greet, assist and/ or direct customers and visitors to the premises including issuing of visitor passes and access cards.
  • Manage and process booking requests for Meeting Rooms and any Catering requirements.
  • Handle all incoming and outgoing post (date stamp and deliver mail to intended recipients, and frank outgoing mail).
  • Monitor and action emails in the Reception inboxes.
  • Daily 'Housekeeping' on the CRM system including reviewing and correcting newly created records, tidying duplicate records, creating new records.
  • Customer Services administration support including processing orders, processing returns requests, arranging warranty items for dispatch, and processing warranty registrations. This includes sitting in the customer service department if needed, for absence cover.
  • Manage the access card system, including weekly and monthly attendance reports, and issuing of new cards / cancelling lost cards.
  • Unlocking reception in the morning and locking up reception in the evening.

Additional Ad-Hoc Duties:

  • Print and collate 'new starter' paperwork packs
  • Update and issue internal staff documentation e.g. phone lists
  • Update all Company organisational charts
  • Take fire 'roll call' registers at the designated meeting point in the event of a fire alarm activation
  • Unlock reception and greet visitors prior to 9am on days when there are booked events

Receptionist | Administrator | Admin | Administration | Front Desk | Customer Service | Customer Support

Essential Skills

  • Fluent English, both spoken and written.
  • Strong customer service skills and the ability to interact confidently with customers and colleagues.
  • Ability to organise, plan and prioritise tasks.
  • Computer literate with strong working knowledge of Microsoft Outlook, Word and Excel.
  • Phone answering and handling of calls.
  • Receptionist experience, or related transferable experience, either dealing with people face to face or more appropriately over the phone.
  • Previous use of a CRM System (Customer Relationship Management) or customer database.

The working hours are: Wednesday 1-5pm Thursday 9-5 and Friday 9-5

About Company

With a wealth of knowledge gained from over 60 years' experience, we are widely regarded as a world leader in air movement and ventilation innovation. We operate in both the domestic and commercial ventilation markets.