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ML5 - Driver Care Coordinator Job in

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Job ID:

195986

Location:

Wiltshire 

Salary:

£19,000.00 per year
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Job Views:

1

Posted:

12/04/2019
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Job Description:

ML5 - Driver Care Coordinator (Maintenance Management)

Location: Chippenham, Wiltshire

Salary: £19,000

Overview:

First Military Recruitment are currently seeking a Driver Care Coordinator on behalf of one of our clients.

You will be required to handle enquiries from a wide variety of fleet customers regarding their vehicle maintenance. This will include booking vehicles into garages for routine servicing and maintenance, assisting customers in emergency breakdown situations and organising ancillary services e.g. glass and tyre repair / replacement and vehicle rental. This is primarily an incoming call handling role, regularly dealing with distressed customers, so exceptional customer service delivery is paramount

This role would suit an ex military candidate, however candidates from all backgrounds will be considered.

Duties and Responsibilities:

  • Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
  • Receive calls from customers who have broken down
  • Organise and book service, maintenance and repairs with the appropriate suppliers
  • Ensure that recovery vehicles are organised promptly
  • Organise courtesy vehicles or make first arrangement for rental vehicles
  • Schedule other ancillary services as required
  • Keep customers and other interested parties informed of progress
  • Ad hoc tasks as required by the business

Skills and Qualifications:

  • Experience in a customer service related role is essential
  • Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
  • A positive, confident and approachable style when dealing with customers and other third parties
  • Ability to deal with a variety of situations with diplomacy whilst remaining calm
  • Excellent questioning and listening skills with an ability to assimilate accurate information
  • Consistently professional telephone manner when dealing with internal and external calls
  • Able to instantly build and maintain rapport with a range of people
  • Articulate with a high standard of all round communication skills
  • Committed to delivering excellent customer service within the parameters agreed


ML5 - Driver Care Coordinator (Maintenance Management)

Location: Chippenham, Wiltshire

Salary: £19,000

Company Info
First Military Recruitment

Company Profile



Company Info

First Military Recruitment

Phone:
Web Site:

ML5 - Driver Care Coordinator

col-narrow-left 

Job ID:

195986

Location:

Wiltshire 

Salary:

£19,000.00 per year
col-narrow-right 

Job Views:

1

Posted:

12/04/2019
col-wide 

Job Description:

ML5 - Driver Care Coordinator (Maintenance Management)

Location: Chippenham, Wiltshire

Salary: £19,000

Overview:

First Military Recruitment are currently seeking a Driver Care Coordinator on behalf of one of our clients.

You will be required to handle enquiries from a wide variety of fleet customers regarding their vehicle maintenance. This will include booking vehicles into garages for routine servicing and maintenance, assisting customers in emergency breakdown situations and organising ancillary services e.g. glass and tyre repair / replacement and vehicle rental. This is primarily an incoming call handling role, regularly dealing with distressed customers, so exceptional customer service delivery is paramount

This role would suit an ex military candidate, however candidates from all backgrounds will be considered.

Duties and Responsibilities:

  • Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles
  • Receive calls from customers who have broken down
  • Organise and book service, maintenance and repairs with the appropriate suppliers
  • Ensure that recovery vehicles are organised promptly
  • Organise courtesy vehicles or make first arrangement for rental vehicles
  • Schedule other ancillary services as required
  • Keep customers and other interested parties informed of progress
  • Ad hoc tasks as required by the business

Skills and Qualifications:

  • Experience in a customer service related role is essential
  • Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
  • A positive, confident and approachable style when dealing with customers and other third parties
  • Ability to deal with a variety of situations with diplomacy whilst remaining calm
  • Excellent questioning and listening skills with an ability to assimilate accurate information
  • Consistently professional telephone manner when dealing with internal and external calls
  • Able to instantly build and maintain rapport with a range of people
  • Articulate with a high standard of all round communication skills
  • Committed to delivering excellent customer service within the parameters agreed


ML5 - Driver Care Coordinator (Maintenance Management)

Location: Chippenham, Wiltshire

Salary: £19,000