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Receptionist

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Job ID:

39701

Location:

Bedfordshire 

Salary:

£16,000.00 per year
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Job Views:

10

Employment Type:

Full time

Posted:

03/05/2018
col-wide 

Job Description:

Role: Receptionist (Hotel)

Status: Permanent Full time shift work

Salary: £16,000

Description

To provide an efficient and friendly welcome to all guests and to respond effectively to all guest queries, requests and complaints.

Tasks & Responsibilities

* To maintain high standards of customer care and service.

* To respond to all guest queries, requests and to refer all complaints to the line manager.

* To respond by phone or email to make reservations for individuals and group bookings and input into PMS System

* To use the Protel Front Office system, up sell rooms and market the Estate and hotel as appropriate.

* To have an awareness of the business's activity and prepare accordingly.

* To develop a sound working rapport with other team members.

* Ensure the security of all money, keys and data supplied.

* Report all faults, repairs and breakdowns to the General Manager or the most senior member of staff on duty.

* To ensure the reception and back areas are clean, tidy and free of hazards.

* To liaise with all necessary departments.

* To attend any training sessions as and when required.

* To comply with any reasonable instructions issued by the Managers.

* To ensure a high standard of personal hygiene and appearance at all times.

* To read and comply with the Terms and Conditions of Employment

Working hours are shift based 5 days per week. Early shift 7am - 3.30pm and lates 2.30pm - 11pm on a rota system

If you are interested in applying for the role please contact Lorna on (Apply online only) or send your CV to

If you do not hear from us within 7 days, then thank you for your application but we will not be pursuing it at this stage
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Receptionist

col-narrow-left 

Job ID:

39701

Location:

Bedfordshire 

Salary:

£16,000.00 per year
col-narrow-right 

Job Views:

10

Employment Type:

Full time

Posted:

03/05/2018
col-wide 

Job Description:

Role: Receptionist (Hotel)

Status: Permanent Full time shift work

Salary: £16,000

Description

To provide an efficient and friendly welcome to all guests and to respond effectively to all guest queries, requests and complaints.

Tasks & Responsibilities

* To maintain high standards of customer care and service.

* To respond to all guest queries, requests and to refer all complaints to the line manager.

* To respond by phone or email to make reservations for individuals and group bookings and input into PMS System

* To use the Protel Front Office system, up sell rooms and market the Estate and hotel as appropriate.

* To have an awareness of the business's activity and prepare accordingly.

* To develop a sound working rapport with other team members.

* Ensure the security of all money, keys and data supplied.

* Report all faults, repairs and breakdowns to the General Manager or the most senior member of staff on duty.

* To ensure the reception and back areas are clean, tidy and free of hazards.

* To liaise with all necessary departments.

* To attend any training sessions as and when required.

* To comply with any reasonable instructions issued by the Managers.

* To ensure a high standard of personal hygiene and appearance at all times.

* To read and comply with the Terms and Conditions of Employment

Working hours are shift based 5 days per week. Early shift 7am - 3.30pm and lates 2.30pm - 11pm on a rota system

If you are interested in applying for the role please contact Lorna on (Apply online only) or send your CV to

If you do not hear from us within 7 days, then thank you for your application but we will not be pursuing it at this stage