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Front of House Receptionist

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Job ID:

39708

Location:

Berkshire 

Salary:

£19,000.00 per year
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Job Views:

11

Employment Type:

Full time

Posted:

03/05/2018
col-wide 

Job Description:

Job Title: Front of House Head Receptionist

Responsible to: Front of House Manager
Guest Relations Manager

Hours of Work: 40 hours a week, day or night shift on a rotating basis to include weekends and bank holidays as per the rota.

Overall Purpose: To be a professional and efficient point of contact for all guests and members and ensure that they receive the highest standard of service and co-operation at all times, whilst ensuring the smooth running of all areas in both Mansion and Pavilion.
Specific Duties:

· To ensure that you are fully aware of all House and Pavilion tariffs, facilities and current activities.
·
· To ensure that the guest experience from entry to the hotel through to departure is delivered according to Departmental Standard Operating Procedures and the guest expectation.
·
· To have a supervisory presence at both reception desks, in order to meet and greet guests and ensure that they are roomed as per 5 star AA Standard Procedure.
· To have a working knowledge of all Front of House related systems and equipment, Opera and Concept.
·
· To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times.
·
· To assist the Reception Manager and Guest Relations Manager in reviewing Departmental Standard Operating Procedures and objectives in line policy.
·
· To review, update and merge guest profiles ensuring previous guests are recognised.
· To proactively check guests arrivals for the following day ensuring any special requests are accurately registered on Opera and communicated to other departments as well as checking the set up of the special requests in the room prior to the guests arrival.
· To recognise and acknowledge VIP Arrivals to all departments and to meet them upon arrival.
· To provide an efficient and professional service at all times and deal with guest enquiries or complaints either by fax, telephone, letter or verbally.
·
· To attend to all guest enquiries, requests and complaints promptly ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
·
· To liaise with the Reception Manager or Senior Management on any guest complaints or operational challenges.
·
· To ensure the shift is well organised and that the team is allocated duties and that they are completed at the end of the shift.
·
· To assist with the induction of all new starters and training of all Reception staff and to monitor performances.
·
· To check that all postings, bills, accounts, cash and credit transactions, floats, adjustments, allowances, balancing and hand-over procedures are implemented proficiently.
·
· To ensure the continual safekeeping of all cash/security/keys and that regular banking is made in compliance with laid down company policies and security arrangements.
·
· To monitor departmental staffing levels and report any absence or sickness to relevant departmental heads as per Standard Operational Procedure and company policy.
·
· To display and encourage the team to achieve a high level of personal hygiene, appropriate uniform, overall appearance, customer care, courtesy and social skills.
·
· To conduct show rounds when required.
·
· To attend meetings, appraisals and training as required.

· To be aware of and adhere to health and safety, fire and bomb threat procedures. Also to report any item which causes concern to staff or clients.
·
· To work to a rota set by your head of department including Night Shift cover when required and to understand this will be in accordance with business demands.
·
· Any other reasonable tasks allocated by the Reception Manager or any Senior Management.

Tate is acting as an Employment Agency in relation to this vacancy
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Front of House Receptionist

col-narrow-left 

Job ID:

39708

Location:

Berkshire 

Salary:

£19,000.00 per year
col-narrow-right 

Job Views:

11

Employment Type:

Full time

Posted:

03/05/2018
col-wide 

Job Description:

Job Title: Front of House Head Receptionist

Responsible to: Front of House Manager
Guest Relations Manager

Hours of Work: 40 hours a week, day or night shift on a rotating basis to include weekends and bank holidays as per the rota.

Overall Purpose: To be a professional and efficient point of contact for all guests and members and ensure that they receive the highest standard of service and co-operation at all times, whilst ensuring the smooth running of all areas in both Mansion and Pavilion.
Specific Duties:

· To ensure that you are fully aware of all House and Pavilion tariffs, facilities and current activities.
·
· To ensure that the guest experience from entry to the hotel through to departure is delivered according to Departmental Standard Operating Procedures and the guest expectation.
·
· To have a supervisory presence at both reception desks, in order to meet and greet guests and ensure that they are roomed as per 5 star AA Standard Procedure.
· To have a working knowledge of all Front of House related systems and equipment, Opera and Concept.
·
· To be aware of and understand your Departmental Standard Operating Procedures and adhere to this at all times.
·
· To assist the Reception Manager and Guest Relations Manager in reviewing Departmental Standard Operating Procedures and objectives in line policy.
·
· To review, update and merge guest profiles ensuring previous guests are recognised.
· To proactively check guests arrivals for the following day ensuring any special requests are accurately registered on Opera and communicated to other departments as well as checking the set up of the special requests in the room prior to the guests arrival.
· To recognise and acknowledge VIP Arrivals to all departments and to meet them upon arrival.
· To provide an efficient and professional service at all times and deal with guest enquiries or complaints either by fax, telephone, letter or verbally.
·
· To attend to all guest enquiries, requests and complaints promptly ensuring a high level of personal service whilst communicating any special requirements of individual guests to other departments.
·
· To liaise with the Reception Manager or Senior Management on any guest complaints or operational challenges.
·
· To ensure the shift is well organised and that the team is allocated duties and that they are completed at the end of the shift.
·
· To assist with the induction of all new starters and training of all Reception staff and to monitor performances.
·
· To check that all postings, bills, accounts, cash and credit transactions, floats, adjustments, allowances, balancing and hand-over procedures are implemented proficiently.
·
· To ensure the continual safekeeping of all cash/security/keys and that regular banking is made in compliance with laid down company policies and security arrangements.
·
· To monitor departmental staffing levels and report any absence or sickness to relevant departmental heads as per Standard Operational Procedure and company policy.
·
· To display and encourage the team to achieve a high level of personal hygiene, appropriate uniform, overall appearance, customer care, courtesy and social skills.
·
· To conduct show rounds when required.
·
· To attend meetings, appraisals and training as required.

· To be aware of and adhere to health and safety, fire and bomb threat procedures. Also to report any item which causes concern to staff or clients.
·
· To work to a rota set by your head of department including Night Shift cover when required and to understand this will be in accordance with business demands.
·
· Any other reasonable tasks allocated by the Reception Manager or any Senior Management.

Tate is acting as an Employment Agency in relation to this vacancy