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Compliance, Audit and Training Manager

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Job ID:

40345

Location:

Birmingham 

Salary:

£35,000.00 per year
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Job Views:

8

Posted:

14/05/2018
col-wide 

Job Description:

This role will manage all elements of worker compliance, framework/customer audit and mandatory healthcare training for Servoca Nursing and Care and Firstpoint Healthcare. Managing a team of 5 compliance officers you will have an opportunity to work with the Managing Director and Branch/Operations Managers to help streamline our compliance and training programmes whilst ensuring 100% compliance with both NHS and CQC standards.

We currently operate across 11 branches, with an offshore operation in India. This role will take ultimate responsibility for candidate compliance and audit in all branches. The compliance team are all based in Birmingham and the process is currently centralised to ensure consistency and best practise.

Existing processes and procedures are established and robust, however there will be an opportunity to review and refresh. Some travel to our other branches will be required on occasion.

The key elements are;

Worker Compliance; managing the compliance team to ensure they are working as quickly and effectively as possible to make new candidates compliant to either NHS or CQC requirements. Working with the existing candidate database to ensure they remain 100% compliant to the relevant guidelines.

Managing annual framework audits within the NHS (CCS, HeathTrust Europe (HTE) and LPP/CPP) to help us retain our platinum compliance status and ensure we pass every time.

Working with our trainers and Branch Managers to manage both the monthly mandatory training (annual refreshers and new registrations) together with developing our highly successful timetable of optional, CPD accredited nursing training courses across the country and our delivery of the Care Certificate (and the associated training).

Internal Audit - overseeing the contracts process, managing our GDPR (data protection) compliance, working with HR and our Corporate Services Manager to ensure compliance with the various employment agency, immigration and safeguarding laws/guidelines.

Overview;

The role is to bring surety and confidence to the business that we are compliant in all areas.

Responsible for process improvement; which shall include but not be limited to the implementation of new technology and/or additional service providers.

Ensure the compliance process as robust and quick as possible whilst ensuring we comply with all applicable legislation and contractual obligations.

Management Reporting

Preparation and review of weekly / monthly reports relating to;

  • Candidate pipelines (weekly Figures / Consultants Pipeline Report)

  • Nurse interviews

  • Branch resourcing performance

  • Staff utilisation

Additional skills

  • Be Microsoft efficient and have good written and communication skills.

  • Being organised and having a good attention to detail.

  • All of the above require a good standard of Excel knowledge, whilst we are looking at how we can automate the above reporting through better use of our CRM.

  • Good technical appreciation and ability to absorb training around CRM, online portals and process automation.

Knowledge, Skills, Experience & Qualifications

It would be desirable to have experience in a compliance role in a highly regulated arena

Desirable, to have a strong and proven success rate in achieving high pass rates in external audits

Ideal but not essential is experience in dealing with NHS and Local Authority contracts.

Strong attention to detail

Proven, solid experience of managing a team to success

Good general level of education (Minimum A - C in Maths & English at GCSE or equivalent)

Ability to build and maintain excellent working relationships

Excellent administration and organisational skills with the ability to prioritise workload

Excellent written and oral communication skills

Competent at managing a heavy workload in a pressurized environment

To have the capacity to remain calm and professional when under pressure

Ability to investigate and manage complaints

Strong customer service skills;

Flexibility;

Initiative and innovation;

Results orientated

Resilience and determination;

Confidentiality

Servoca Nursing & Care is a wholly owned subsidiary of Servoca Plc, which is an AIM listed company. Our parent company operates in a number of specialist public sector recruitment markets including healthcare, education and security.

With a wealth of knowledge and expertise in the industry, Servoca Nursing & Care is a leading provider of specialist nurses throughout the UK. Our reputation for quality and reliable staffing solutions has enabled us to build long-term, knowledge based relationships with our clients and nurses like. We are always keen to hear from recruiters who want to work in an environment promoting autonomy and trust.

Servoca Plc prides itself as an equal opportunities employer.

Company Info
Servoca Nursing & Care

Company Profile



Company Info


Servoca Nursing & Care

Phone:
Web Site:

Compliance, Audit and Training Manager

col-narrow-left 

Job ID:

40345

Location:

Birmingham 

Salary:

£35,000.00 per year
col-narrow-right 

Job Views:

8

Posted:

14/05/2018
col-wide 

Job Description:

This role will manage all elements of worker compliance, framework/customer audit and mandatory healthcare training for Servoca Nursing and Care and Firstpoint Healthcare. Managing a team of 5 compliance officers you will have an opportunity to work with the Managing Director and Branch/Operations Managers to help streamline our compliance and training programmes whilst ensuring 100% compliance with both NHS and CQC standards.

We currently operate across 11 branches, with an offshore operation in India. This role will take ultimate responsibility for candidate compliance and audit in all branches. The compliance team are all based in Birmingham and the process is currently centralised to ensure consistency and best practise.

Existing processes and procedures are established and robust, however there will be an opportunity to review and refresh. Some travel to our other branches will be required on occasion.

The key elements are;

Worker Compliance; managing the compliance team to ensure they are working as quickly and effectively as possible to make new candidates compliant to either NHS or CQC requirements. Working with the existing candidate database to ensure they remain 100% compliant to the relevant guidelines.

Managing annual framework audits within the NHS (CCS, HeathTrust Europe (HTE) and LPP/CPP) to help us retain our platinum compliance status and ensure we pass every time.

Working with our trainers and Branch Managers to manage both the monthly mandatory training (annual refreshers and new registrations) together with developing our highly successful timetable of optional, CPD accredited nursing training courses across the country and our delivery of the Care Certificate (and the associated training).

Internal Audit - overseeing the contracts process, managing our GDPR (data protection) compliance, working with HR and our Corporate Services Manager to ensure compliance with the various employment agency, immigration and safeguarding laws/guidelines.

Overview;

The role is to bring surety and confidence to the business that we are compliant in all areas.

Responsible for process improvement; which shall include but not be limited to the implementation of new technology and/or additional service providers.

Ensure the compliance process as robust and quick as possible whilst ensuring we comply with all applicable legislation and contractual obligations.

Management Reporting

Preparation and review of weekly / monthly reports relating to;

  • Candidate pipelines (weekly Figures / Consultants Pipeline Report)

  • Nurse interviews

  • Branch resourcing performance

  • Staff utilisation

Additional skills

  • Be Microsoft efficient and have good written and communication skills.

  • Being organised and having a good attention to detail.

  • All of the above require a good standard of Excel knowledge, whilst we are looking at how we can automate the above reporting through better use of our CRM.

  • Good technical appreciation and ability to absorb training around CRM, online portals and process automation.

Knowledge, Skills, Experience & Qualifications

It would be desirable to have experience in a compliance role in a highly regulated arena

Desirable, to have a strong and proven success rate in achieving high pass rates in external audits

Ideal but not essential is experience in dealing with NHS and Local Authority contracts.

Strong attention to detail

Proven, solid experience of managing a team to success

Good general level of education (Minimum A - C in Maths & English at GCSE or equivalent)

Ability to build and maintain excellent working relationships

Excellent administration and organisational skills with the ability to prioritise workload

Excellent written and oral communication skills

Competent at managing a heavy workload in a pressurized environment

To have the capacity to remain calm and professional when under pressure

Ability to investigate and manage complaints

Strong customer service skills;

Flexibility;

Initiative and innovation;

Results orientated

Resilience and determination;

Confidentiality

Servoca Nursing & Care is a wholly owned subsidiary of Servoca Plc, which is an AIM listed company. Our parent company operates in a number of specialist public sector recruitment markets including healthcare, education and security.

With a wealth of knowledge and expertise in the industry, Servoca Nursing & Care is a leading provider of specialist nurses throughout the UK. Our reputation for quality and reliable staffing solutions has enabled us to build long-term, knowledge based relationships with our clients and nurses like. We are always keen to hear from recruiters who want to work in an environment promoting autonomy and trust.

Servoca Plc prides itself as an equal opportunities employer.