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Front of House Receptionist

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Job ID:

42281

Location:

Warwickshire 

Salary:

per year
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Job Views:

18

Posted:

08/06/2018
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Job Description:

To provide an exemplar professional, efficient and seamless Front of House Service between the hours of 7.00 - 19.00hrs, Monday to Friday and as required by the Client out of hours, at a prestigious Corporate facility based at the University of Warwick.

To provide a customer centric focused service and to engender positive client, supply chain and colleague relationships. Reporting into the Front of House Reception Lead, demonstrating proactive management and timely delivery of UoW/NAICs property and facilities support services at the Front of House Reception and ensuring availability of guest hospitality services, always acting in the interest of the guest experience, in order to react to the operational requirements and needs of a 'fast-paced' Client environment.

MAIN JOB RESPONSIBILITIES: Your responsibilities will include but not be limited to: - As part of the Front of House Team, providing an 'Exemplar' professional Front of House Reception Service to a VIP Corporate Client base demonstrating a positive and 'can-do' attitude to service provision requests and ensuring reception services are provided during the Clients' contracted hours of business at all times. - Ensuring the highest standards of service and technical support are provided and visible at all times. - Ensuring personal appearance and presentation, is of a very high standard, wearing issued uniform as part of the professional service objective. - Maintaining the professional image and reputation of the Macro company brand and client in all contact with clients, suppliers and internal staff. - Ensure reception desk, waiting area, client areas and meeting rooms are kept clean.

Reporting Front of House maintenance and cleaning faults and ensure satisfactory completion. - Reporting any security issues/breaches with immediate effect and escalating to the Front of House Reception Lead or the Facilities co-ordinator direct. - Promoting Macros brand excellence via its 4 key core Company Values: Safety First-No compromise; Client Focus; Creating Opportunities and Integrity. - Ensuring client or customer issues, concerns or complaints are dealt with both effectively and timely and communicated accordingly. - Delivering 'Exemplar' customer service to exceed the client's expectations. - Maintaining customer satisfaction at the highest level by providing an exemplar quality and pro-active service, to all for all and ensuring customer satisfaction % levels are met, maintained and/or exceeded. - Awareness of all FOH service standards and working as an individual/ team to ensure they are met, maintained and/or exceeded. - Receiving and greeting all visitors/contractors to the building.

The job holder should ideally have: BACKGROUND AND INTERPERSONAL Essential: SKILLS • Corporate service or hospitality environment background preferred • At least two-three years' experience of Corporate Front of House/Hospitality in an award service reception, hospitality hotel or customer service environment • Fluent in English Language, both written and spoken • Excellent people interaction skills • Excellent interactive team player • Excellent communication and interpersonal skills • Experience of handling a demanding client base • Ability to work in a 'fast-paced' exemplar prestigious client environment • Ability to accept change and work flexibly • Prioritisation of workload and attention to finite detail Desired: • Good numeracy skills and experience of working with MIS systems for data trend analysis • Mobilisation experience. • Ability to challenge the status Quo and look to more forward thinking ways of delivering 'Service Excellence' via ideas and innovation . EDUCATION Essential • Educated to GCSE'/A' level including Maths and English. Desired • Professional qualification or business, hospitality related degree • NVQ related qualifications • First Aider & Fire Safety trained • Competent user of Microsoft Office products (Word, Excel, Power Point etc.), and working knowledge of room booking and switchboard, CAFM systems • Understanding of audio visual systems.

Mace is an equal opportunities employer.

Company Info
MacePeople

Company Profile



Company Info


MacePeople

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Web Site:

Front of House Receptionist

col-narrow-left 

Job ID:

42281

Location:

Warwickshire 

Salary:

per year
col-narrow-right 

Job Views:

18

Posted:

08/06/2018
col-wide 

Job Description:

To provide an exemplar professional, efficient and seamless Front of House Service between the hours of 7.00 - 19.00hrs, Monday to Friday and as required by the Client out of hours, at a prestigious Corporate facility based at the University of Warwick.

To provide a customer centric focused service and to engender positive client, supply chain and colleague relationships. Reporting into the Front of House Reception Lead, demonstrating proactive management and timely delivery of UoW/NAICs property and facilities support services at the Front of House Reception and ensuring availability of guest hospitality services, always acting in the interest of the guest experience, in order to react to the operational requirements and needs of a 'fast-paced' Client environment.

MAIN JOB RESPONSIBILITIES: Your responsibilities will include but not be limited to: - As part of the Front of House Team, providing an 'Exemplar' professional Front of House Reception Service to a VIP Corporate Client base demonstrating a positive and 'can-do' attitude to service provision requests and ensuring reception services are provided during the Clients' contracted hours of business at all times. - Ensuring the highest standards of service and technical support are provided and visible at all times. - Ensuring personal appearance and presentation, is of a very high standard, wearing issued uniform as part of the professional service objective. - Maintaining the professional image and reputation of the Macro company brand and client in all contact with clients, suppliers and internal staff. - Ensure reception desk, waiting area, client areas and meeting rooms are kept clean.

Reporting Front of House maintenance and cleaning faults and ensure satisfactory completion. - Reporting any security issues/breaches with immediate effect and escalating to the Front of House Reception Lead or the Facilities co-ordinator direct. - Promoting Macros brand excellence via its 4 key core Company Values: Safety First-No compromise; Client Focus; Creating Opportunities and Integrity. - Ensuring client or customer issues, concerns or complaints are dealt with both effectively and timely and communicated accordingly. - Delivering 'Exemplar' customer service to exceed the client's expectations. - Maintaining customer satisfaction at the highest level by providing an exemplar quality and pro-active service, to all for all and ensuring customer satisfaction % levels are met, maintained and/or exceeded. - Awareness of all FOH service standards and working as an individual/ team to ensure they are met, maintained and/or exceeded. - Receiving and greeting all visitors/contractors to the building.

The job holder should ideally have: BACKGROUND AND INTERPERSONAL Essential: SKILLS • Corporate service or hospitality environment background preferred • At least two-three years' experience of Corporate Front of House/Hospitality in an award service reception, hospitality hotel or customer service environment • Fluent in English Language, both written and spoken • Excellent people interaction skills • Excellent interactive team player • Excellent communication and interpersonal skills • Experience of handling a demanding client base • Ability to work in a 'fast-paced' exemplar prestigious client environment • Ability to accept change and work flexibly • Prioritisation of workload and attention to finite detail Desired: • Good numeracy skills and experience of working with MIS systems for data trend analysis • Mobilisation experience. • Ability to challenge the status Quo and look to more forward thinking ways of delivering 'Service Excellence' via ideas and innovation . EDUCATION Essential • Educated to GCSE'/A' level including Maths and English. Desired • Professional qualification or business, hospitality related degree • NVQ related qualifications • First Aider & Fire Safety trained • Competent user of Microsoft Office products (Word, Excel, Power Point etc.), and working knowledge of room booking and switchboard, CAFM systems • Understanding of audio visual systems.

Mace is an equal opportunities employer.