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Dental Receptionist & Support Worker

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Job ID:

47340

Location:

Leicestershire 

Salary:

per year
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Job Views:

1

Posted:

08/08/2018
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Job Description:

Job Purpose: To provide reception, clerical and administrative support to the Leicestershire Dental Services using paper and computerised systems, and to help with the decontamination of instruments.
Duties & Responsibilities:
  • Communication & Relationship Skills
  • Receive patients and their relatives into the department and advise clinical staff of patients' arrival.
  • To check patients contact details against electronic records.
  • To make and amend appointments for patients. This will include direct face-to-face contact, contact by telephone and by post.
  • Deal with telephone enquiries about the company and in general terms, the type of care it provides.
  • To explain NHS charges to patients using tact and empathy when there may be barriers to understanding.
Person Specification:
Qualifications:
  • Good standard of education (Essential)
  • Dental Receptionists Training Programme or equivalent (Desirable)
  • Knowledge of sterilisation procedures (Desirable)
Areas of Experience & Knowledge:
  • Reception experience (Essential)
  • Knowledge of health, safety and security issues (Essential)
  • Dealing with cash transactions (Essential)
  • Basic computer skills (Essential)
  • Ability to prioritise workload (Essential)
  • Dental experience (Desirable)
  • Knowledge of Dental Services and their roles (Desirable)
  • Experience of completing NHS dental forms (Desirable)
  • Typing and word processing (Desirable)
  • Experience of dental software (Desirable)
Communication Skills:
  • Good communication skills both oral and written (Essential)
  • Clear and accurate written skills, including ability to complete forms accurately (Essential)
  • Ability to empathise, reassure (Essential)
  • Command of other languages (Desirable)
Analytical Skills:
  • To provide judgements involving facts or situations, some of which require analysis
Diversity:
  • Demonstrate understanding and commitment to equal opportunities, equity and the promotion of cultural competency
Physical Skills:
  • The post requires physical skills which are normally obtained through practice or during practical training
Physical Effort:
  • There is a requirement for light physical effort for several short periods during a shift
Mental Effort:
  • There is a frequent requirement to maintain concentration when dealing with patients and clinical colleagues; when checking in, sterilising and packing instrument sets correctly
Emotional Effort:
  • There is a frequent requirement to deal with patients with special needs, phobics, children and the elderly.
Working Conditions:
  • Adherence to the Infection Control Policy will occasionally necessitate dealing with spills. Occasional verbal aggression may be encountered.
General:
  • Patient, calm, courteous and accommodating
  • Diligent
  • Team Player
  • Punctual
  • Smart appearance
  • Ability to travel between clinics and other Service sites
  • Ability to work flexible hours
Company Info
Siamo Recruitment

Company Profile



Company Info


Siamo Recruitment

Phone:
Web Site:

Dental Receptionist & Support Worker

col-narrow-left 

Job ID:

47340

Location:

Leicestershire 

Salary:

per year
col-narrow-right 

Job Views:

1

Posted:

08/08/2018
col-wide 

Job Description:

Job Purpose: To provide reception, clerical and administrative support to the Leicestershire Dental Services using paper and computerised systems, and to help with the decontamination of instruments.
Duties & Responsibilities:
  • Communication & Relationship Skills
  • Receive patients and their relatives into the department and advise clinical staff of patients' arrival.
  • To check patients contact details against electronic records.
  • To make and amend appointments for patients. This will include direct face-to-face contact, contact by telephone and by post.
  • Deal with telephone enquiries about the company and in general terms, the type of care it provides.
  • To explain NHS charges to patients using tact and empathy when there may be barriers to understanding.
Person Specification:
Qualifications:
  • Good standard of education (Essential)
  • Dental Receptionists Training Programme or equivalent (Desirable)
  • Knowledge of sterilisation procedures (Desirable)
Areas of Experience & Knowledge:
  • Reception experience (Essential)
  • Knowledge of health, safety and security issues (Essential)
  • Dealing with cash transactions (Essential)
  • Basic computer skills (Essential)
  • Ability to prioritise workload (Essential)
  • Dental experience (Desirable)
  • Knowledge of Dental Services and their roles (Desirable)
  • Experience of completing NHS dental forms (Desirable)
  • Typing and word processing (Desirable)
  • Experience of dental software (Desirable)
Communication Skills:
  • Good communication skills both oral and written (Essential)
  • Clear and accurate written skills, including ability to complete forms accurately (Essential)
  • Ability to empathise, reassure (Essential)
  • Command of other languages (Desirable)
Analytical Skills:
  • To provide judgements involving facts or situations, some of which require analysis
Diversity:
  • Demonstrate understanding and commitment to equal opportunities, equity and the promotion of cultural competency
Physical Skills:
  • The post requires physical skills which are normally obtained through practice or during practical training
Physical Effort:
  • There is a requirement for light physical effort for several short periods during a shift
Mental Effort:
  • There is a frequent requirement to maintain concentration when dealing with patients and clinical colleagues; when checking in, sterilising and packing instrument sets correctly
Emotional Effort:
  • There is a frequent requirement to deal with patients with special needs, phobics, children and the elderly.
Working Conditions:
  • Adherence to the Infection Control Policy will occasionally necessitate dealing with spills. Occasional verbal aggression may be encountered.
General:
  • Patient, calm, courteous and accommodating
  • Diligent
  • Team Player
  • Punctual
  • Smart appearance
  • Ability to travel between clinics and other Service sites
  • Ability to work flexible hours