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1st Line Technical Support Engineer (IP-Based CCTV & Security)

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Job ID:

49028

Location:

Merseyside 

Salary:

£22,000.00 per year
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Job Views:

10

Posted:

03/09/2018
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Job Description:

1st Line Technical Support Engineer (IP-Based CCTV & Security)
Hoylake, The Wirral
£22,000 DOE Plus Annual Performance-Based Salary Review, 25 Days' Holiday + Bank Holidays, Team Bonus, Workplace Pension

As a successful, specialist company in the area of network video and security, our client offers advanced IP-based video monitoring and security solutions to a wide range of customers in the UK. They are now looking for a 1st Line Technical Support Engineer to join their team.

As part of their technical team, you'll be responsible for making a significant impact on our client's technical support provision by delivering a high-quality service to customers who have bought network-based CCTV systems.

You will liaise with customers and aim to remotely diagnose and resolve their technical problems, and escalate issues as and when required. You will be involved with tasks such as fault-finding, product testing and problem resolution.

As a 1st Line Technical Support Engineer, you will also be involved with the maintenance of our client's customers' camera systems, ensuring their network-based camera systems will enjoy maximum uptime.

In this role you will receive strong support from others in our client's technical team and have the opportunity to develop your skills in the fast-growing field of IP-based CCTV and security

Interested? To be considered for this role, you must have:

- Experience in a technical support role
- Strong IT skills and a keen interest in technology
- Customer service experience
- Good personal organisational and prioritisation skills
- At a minimum, an HND qualification

Professional and driven, as a 1st Line Technical Support Engineer, you must also have strong interpersonal skills and be a positive team player with a desire to make a significant contribution to team performance.

Training will be provided on an ongoing basis and a plan for continued personal development will be put in place.

To apply for the role of 1st Line Technical Support Engineer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: 1st Line Technical Support Engineer, IT Support Analyst, Technical Support Engineer, IT Support Engineer, IT Support Analyst, Helpdesk Support Engineer, IT Service Desk Engineer, IT Support.

Working hours: Monday - Friday, either 8:30 - 17:00 or 9:00 - 17:30

Company Info
Webrecruit

Company Profile



Company Info


Webrecruit

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Web Site:

1st Line Technical Support Engineer (IP-Based CCTV & Security)

col-narrow-left 

Job ID:

49028

Location:

Merseyside 

Salary:

£22,000.00 per year
col-narrow-right 

Job Views:

10

Posted:

03/09/2018
col-wide 

Job Description:

1st Line Technical Support Engineer (IP-Based CCTV & Security)
Hoylake, The Wirral
£22,000 DOE Plus Annual Performance-Based Salary Review, 25 Days' Holiday + Bank Holidays, Team Bonus, Workplace Pension

As a successful, specialist company in the area of network video and security, our client offers advanced IP-based video monitoring and security solutions to a wide range of customers in the UK. They are now looking for a 1st Line Technical Support Engineer to join their team.

As part of their technical team, you'll be responsible for making a significant impact on our client's technical support provision by delivering a high-quality service to customers who have bought network-based CCTV systems.

You will liaise with customers and aim to remotely diagnose and resolve their technical problems, and escalate issues as and when required. You will be involved with tasks such as fault-finding, product testing and problem resolution.

As a 1st Line Technical Support Engineer, you will also be involved with the maintenance of our client's customers' camera systems, ensuring their network-based camera systems will enjoy maximum uptime.

In this role you will receive strong support from others in our client's technical team and have the opportunity to develop your skills in the fast-growing field of IP-based CCTV and security

Interested? To be considered for this role, you must have:

- Experience in a technical support role
- Strong IT skills and a keen interest in technology
- Customer service experience
- Good personal organisational and prioritisation skills
- At a minimum, an HND qualification

Professional and driven, as a 1st Line Technical Support Engineer, you must also have strong interpersonal skills and be a positive team player with a desire to make a significant contribution to team performance.

Training will be provided on an ongoing basis and a plan for continued personal development will be put in place.

To apply for the role of 1st Line Technical Support Engineer, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: 1st Line Technical Support Engineer, IT Support Analyst, Technical Support Engineer, IT Support Engineer, IT Support Analyst, Helpdesk Support Engineer, IT Service Desk Engineer, IT Support.

Working hours: Monday - Friday, either 8:30 - 17:00 or 9:00 - 17:30