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Front of House Lead Receptionist

col-narrow-left 

Job ID:

50418

Location:

Warwickshire 

Salary:

per year
col-narrow-right 

Job Views:

18

Posted:

03/10/2018
col-wide 

Job Description:

The company

Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 5,000 people across five global hubs in Europe, Middle East North Africa and India, North America, Asia Pacific and Sub-Saharan Africa.

Mace Macro offers a complete facilities management service for companies anywhere in the world. Operating as a consultancy, managing agent or principal contractor, with a client base that includes global brands in over 30 countries.

The opportunity
Be a part of our facilities management business that oversees work for leading organisations across the public and private sectors around the world.
Front of House Reception


To provide an exemplar professional, efficient and seamless front of house (FOH) service between 07:00 - 19:00 Monday to Friday and as required by the client at a prestigious corporate facility.

To provide a customer centric focused service and to engender positive client, supply chain and colleague relationships.

Demonstrating proactive management and timely delivery of client's property and facilities support services as the FOH reception lead. Ensuring availability of guest hospitality services and always acting in the interest of the guest experience in order to react to the operational requirements and needs of a fast-paced client environment.

Your responsibilities will include:

  • Ensuring the highest standards of service and technical support are provided and visible at all times.
  • Ensuring personal appearance and presentation is of a very high standard and wearing issued uniform as part of the professional service objective.
  • Maintaining the professional image and reputation of Macro and the client.
  • Ensuring reception desk, waiting area, client areas and meeting rooms are kept clean and tidy.
  • Reporting FOH maintenance and cleaning faults and ensuring satisfactory completion.
  • Reporting any security issues/breaches with immediate effect and escalating to the appropriate senior manager on site.
  • Ensuring client/customer issues, concerns and complaints are dealt effectively and communicated accordingly.
  • Maintaining customer satisfaction at the highest level by providing an exemplar quality and pro-active service.
  • Receiving and greeting all visitors, contractors, clients and suppliers to the building and contacting the hosts to announce their visitors' arrival immediately.
  • Signing all visitors into/out of the building by following the company/clients local security protocol/procedures and ensuring that visitor badges are returned and to trend footfall numbers on a daily/weekly/monthly basis.
  • Answering all telephone calls in an articulate professional manner using Macro's agreed company's script.
  • Providing on-site operational management support to the customer experience manager, events manager, FM team and supply chain to maintain service delivery excellence.
  • Maintaining effective communication with local clients and service providers, as well as with the wider Macro in-house team and those based remotely.
  • Managing and answering enquiries from the generic reception mailbox.
  • Acting as an information source for general enquiries from staff and visitors.
  • Ensuring regular updates to the telephone directories and Infomace pages.
  • Liaising with the post room to ensure any items not collected or items delivered to/collected from the FOH reception, are kept in a safe and secure area and are signed for where required.
  • Ensuring health and safety and the evacuation procedures are communicated and adhered to at all time.
  • Assisting with the compilation of monthly reports providing meaningful trend analysis information and contract value-add.
  • Raising PO requests timely as and when applicable.
  • Acting as first aider/fire warden for the FOH team in order to preserve life safety and service delivery.
  • Checking and controlling all tickets (fm24) SLA's requirements raised for the resolution of the FOH reception service and feedback given to requesters and liaising with the fm24 help desk staff as and when required.
  • Attending 1-2-1 meetings with the customer experience and events manager.
  • Supporting the account manager and wider team in exceeding contract objectives maintaining KPI targets/budget control and maintaining service excellence at all times.
  • Supporting and promoting a team ethic within Macro and the supply partner team - "One Team One Business" working in partnership.
  • Maintaining and respecting client confidentiality and intellectual property rights at all times and the employee confidentiality in conjunction with Mace information security protocols and GDPR.
  • Performing any other reasonable tasks and duties requested by line management.

Your experience, knowledge and skills need to include:

  • At least 2-3 years' relevant experience is preferred.
  • Corporate service or hospitality environment background is preferred.
  • Strong communication skills. Fluency in English.
  • Strong people management skills.
  • Ability to handle different types of clients.
  • Ability to work in a fast-paced exemplar prestigious client environment.
  • Ability to accept change and work flexibly.
  • Ability to prioritise workload and strong attention to finite detail.
  • First aid and fire safety trained.
  • Competency in using Microsoft Office products i.e. Word, Excel, PowerPoint, etc.
  • Familiarity to room booking, switchboard and CAFM systems.
  • Good understanding of audio visual systems i.e. video conferencing.

Qualifications

  • A minimum good standard of education - GCSE's with grades A-C and subjects must include English and Maths.?
  • A basic health and safety qualification (IOSH/NEBOSH) is essential.

"Mace is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel."

Company Info
MacePeople

Company Profile



Company Info


MacePeople

Phone:
Web Site:

Front of House Lead Receptionist

col-narrow-left 

Job ID:

50418

Location:

Warwickshire 

Salary:

per year
col-narrow-right 

Job Views:

18

Posted:

03/10/2018
col-wide 

Job Description:

The company

Mace is an international consultancy and construction company that has delivered world class projects since 1990. Today we employ over 5,000 people across five global hubs in Europe, Middle East North Africa and India, North America, Asia Pacific and Sub-Saharan Africa.

Mace Macro offers a complete facilities management service for companies anywhere in the world. Operating as a consultancy, managing agent or principal contractor, with a client base that includes global brands in over 30 countries.

The opportunity
Be a part of our facilities management business that oversees work for leading organisations across the public and private sectors around the world.
Front of House Reception


To provide an exemplar professional, efficient and seamless front of house (FOH) service between 07:00 - 19:00 Monday to Friday and as required by the client at a prestigious corporate facility.

To provide a customer centric focused service and to engender positive client, supply chain and colleague relationships.

Demonstrating proactive management and timely delivery of client's property and facilities support services as the FOH reception lead. Ensuring availability of guest hospitality services and always acting in the interest of the guest experience in order to react to the operational requirements and needs of a fast-paced client environment.

Your responsibilities will include:

  • Ensuring the highest standards of service and technical support are provided and visible at all times.
  • Ensuring personal appearance and presentation is of a very high standard and wearing issued uniform as part of the professional service objective.
  • Maintaining the professional image and reputation of Macro and the client.
  • Ensuring reception desk, waiting area, client areas and meeting rooms are kept clean and tidy.
  • Reporting FOH maintenance and cleaning faults and ensuring satisfactory completion.
  • Reporting any security issues/breaches with immediate effect and escalating to the appropriate senior manager on site.
  • Ensuring client/customer issues, concerns and complaints are dealt effectively and communicated accordingly.
  • Maintaining customer satisfaction at the highest level by providing an exemplar quality and pro-active service.
  • Receiving and greeting all visitors, contractors, clients and suppliers to the building and contacting the hosts to announce their visitors' arrival immediately.
  • Signing all visitors into/out of the building by following the company/clients local security protocol/procedures and ensuring that visitor badges are returned and to trend footfall numbers on a daily/weekly/monthly basis.
  • Answering all telephone calls in an articulate professional manner using Macro's agreed company's script.
  • Providing on-site operational management support to the customer experience manager, events manager, FM team and supply chain to maintain service delivery excellence.
  • Maintaining effective communication with local clients and service providers, as well as with the wider Macro in-house team and those based remotely.
  • Managing and answering enquiries from the generic reception mailbox.
  • Acting as an information source for general enquiries from staff and visitors.
  • Ensuring regular updates to the telephone directories and Infomace pages.
  • Liaising with the post room to ensure any items not collected or items delivered to/collected from the FOH reception, are kept in a safe and secure area and are signed for where required.
  • Ensuring health and safety and the evacuation procedures are communicated and adhered to at all time.
  • Assisting with the compilation of monthly reports providing meaningful trend analysis information and contract value-add.
  • Raising PO requests timely as and when applicable.
  • Acting as first aider/fire warden for the FOH team in order to preserve life safety and service delivery.
  • Checking and controlling all tickets (fm24) SLA's requirements raised for the resolution of the FOH reception service and feedback given to requesters and liaising with the fm24 help desk staff as and when required.
  • Attending 1-2-1 meetings with the customer experience and events manager.
  • Supporting the account manager and wider team in exceeding contract objectives maintaining KPI targets/budget control and maintaining service excellence at all times.
  • Supporting and promoting a team ethic within Macro and the supply partner team - "One Team One Business" working in partnership.
  • Maintaining and respecting client confidentiality and intellectual property rights at all times and the employee confidentiality in conjunction with Mace information security protocols and GDPR.
  • Performing any other reasonable tasks and duties requested by line management.

Your experience, knowledge and skills need to include:

  • At least 2-3 years' relevant experience is preferred.
  • Corporate service or hospitality environment background is preferred.
  • Strong communication skills. Fluency in English.
  • Strong people management skills.
  • Ability to handle different types of clients.
  • Ability to work in a fast-paced exemplar prestigious client environment.
  • Ability to accept change and work flexibly.
  • Ability to prioritise workload and strong attention to finite detail.
  • First aid and fire safety trained.
  • Competency in using Microsoft Office products i.e. Word, Excel, PowerPoint, etc.
  • Familiarity to room booking, switchboard and CAFM systems.
  • Good understanding of audio visual systems i.e. video conferencing.

Qualifications

  • A minimum good standard of education - GCSE's with grades A-C and subjects must include English and Maths.?
  • A basic health and safety qualification (IOSH/NEBOSH) is essential.

"Mace is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel."