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Receptionist / Night Receptionist

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Job ID:

51081

Location:

London 

Salary:

per year
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Job Views:

65

Employment Type:

Full time

Posted:

18/10/2018
col-wide 

Job Description:

Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guest's lifestyle and needs. Our properties pride themselves with their prime locations in major destinations worldwide. London offers five Citadines serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington. We are seeking confident and bilingual Night Receptionists to become part of our Front Office Teams across London. Our properties operate 24/7; and require individuals to work overnight shifts (11:00pm - 7:30am) at our properties. As a Night Receptionist, you will be required to:•Offer a warm welcome and departure experience to our guests in accordance with the Company's standards, while providing reliable information and support services throughout their experience with us•Follow required procedures to process the night audit of the Front Office systems•Ensure the safety and security of the property during your shift•Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests' needs, travel purposes, plans, etc.•Take initiative in accommodating the customers' needs in a resourceful manner (internal and external clients)•Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times•Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice •Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shiftsTo be successful as a Night Receptionist, ideally you must have:•Flexible availability to work 5 out of 7 overnight shifts per week•Previous experience in the customer service sector•Knowledge of Protel (PMS) is desirable, otherwise training will be provided •Proficient level of IT systems•Fluent English, both verbal and written (bilingualism is highly desirable)•A good understanding of versatility and the ability to apply this competence on the job roleIn return, working as a Night Receptionist we will provide you with:•A competitive salary and genuine career opportunities within our business•Valuable training sessions on Protel (PMS), along numerous other learning and development opportunities•(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingAbout UsThe Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you. See description
Company Info
Citadines Holborn-Covent Garden London

Company Profile



Company Info

Citadines Holborn-Covent Garden London

Phone:
Web Site:

Receptionist / Night Receptionist

col-narrow-left 

Job ID:

51081

Location:

London 

Salary:

per year
col-narrow-right 

Job Views:

65

Employment Type:

Full time

Posted:

18/10/2018
col-wide 

Job Description:

Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guest's lifestyle and needs. Our properties pride themselves with their prime locations in major destinations worldwide. London offers five Citadines serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington. We are seeking confident and bilingual Night Receptionists to become part of our Front Office Teams across London. Our properties operate 24/7; and require individuals to work overnight shifts (11:00pm - 7:30am) at our properties. As a Night Receptionist, you will be required to:•Offer a warm welcome and departure experience to our guests in accordance with the Company's standards, while providing reliable information and support services throughout their experience with us•Follow required procedures to process the night audit of the Front Office systems•Ensure the safety and security of the property during your shift•Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests' needs, travel purposes, plans, etc.•Take initiative in accommodating the customers' needs in a resourceful manner (internal and external clients)•Effectively communicate with guests, visitors and team members in person, by telephone or email in a courteous manner at all times•Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice •Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shiftsTo be successful as a Night Receptionist, ideally you must have:•Flexible availability to work 5 out of 7 overnight shifts per week•Previous experience in the customer service sector•Knowledge of Protel (PMS) is desirable, otherwise training will be provided •Proficient level of IT systems•Fluent English, both verbal and written (bilingualism is highly desirable)•A good understanding of versatility and the ability to apply this competence on the job roleIn return, working as a Night Receptionist we will provide you with:•A competitive salary and genuine career opportunities within our business•Valuable training sessions on Protel (PMS), along numerous other learning and development opportunities•(If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodgingAbout UsThe Ascott Limited is one of the largest international lodging owner-operators based in Singapore. Our portfolio of brands operate as Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!, Préférence and HARRIS Vertu, which are represented in key cities of Americas, Asia Pacific, Europe, the Middle East and Africa. With our vast growth and ambitious plan to reach 160,000 residences in our portfolio by 2023, we are always looking for committed individuals.If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you. See description