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DEPUTY GENERAL MANAGER- RETAIL AND HOSPITALITY BUSINESS

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Job ID:

51448

Location:

Staffordshire 

Salary:

£31,000.00 per year
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Job Views:

62

Employment Type:

Full time

Posted:

29/10/2018
col-wide 

Job Description:

Deputy General Manager - Retail and Hospitality Business - Job Summary

As a Deputy General Manager you will have overall responsibility for running the assigned department(s), ensuring that financial targets are delivered through excellent customer service. You will gain a complete understanding of the General Manager role and have full site responsibility in the absence of the General Manager.

Deputy General Manager - Retail and Hospitality Business - Role Responsibility

* Acting as a role model instruct and coach your team by championing customer service and creating a culture of service and sales

* Resolve customer complaints in line with company policy

* Recruit, develop and lead teams within assigned departments, ensure effective control of labour by using management and local information, ensuring that labour matches projected sales with team delivering operational and service standards

* Motivate and monitor the performance and conduct of all team members in line with procedures

* Ensure that the company appraisal process is in place and is both effective and constructive for all teams

* Ensure that compliance with brand standards is achieved through the delivery of brand requirements, policies and procedures.

* Ensure that all our client's standards, health & safety and food safety legislative checks are completed and that all necessary remedial action is taken or issues are escalated

* Identify opportunities to maximise sales at a local level, being aware of local and national events

* Implement brand marketing requirements within the defined timeframes

* Manage and achieve stock holding within company targets for units responsible

* Deliver brand standards at all times by ensuring that all units are operated in line with the franchise agreement

* Achieve sales and profit targets relating to assigned departments using management information and P&L data to provide focus priorities

* Ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is takes

* Prepare for and contribute to financial and business review meetings in relation to assigned departments

Deputy General Manager - Retail and Hospitality Business - The Ideal Candidate

You will have enthusiasm to deliver outstanding customer service and retain good customer relations, ideally in a multi-unit environment. You will have the ability to lead a team of managers to motivate and enthuse operational teams. A flexible approach to working hours/environment and to communicate confidently to all is a key part of this role.

* Experience of training and coaching a team

* Understanding of Key Performance Indicators

* Profit & Loss knowledge Proven record of exceeding sales targets

* Worked in a branded catering or retail environment at a management level

* Previous experience of managing performance and following set procedures

* Honest and Open

* Willingness to learn and shows initiative

* Ability to prioritise and work under pressure

Detail2Leisure acts as an employment agency in respect of this position. We will process your CV and personal information to assess your suitability for the role. If your application is taken forward we will record your personal information and contact you to discuss the role. We may consider you for other relevant roles we have that we believe will be of interest to you. Your personal information will be held securely. For more information please refer to the Detail2Recruitment website
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Anonymous

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DEPUTY GENERAL MANAGER- RETAIL AND HOSPITALITY BUSINESS

col-narrow-left 

Job ID:

51448

Location:

Staffordshire 

Salary:

£31,000.00 per year
col-narrow-right 

Job Views:

62

Employment Type:

Full time

Posted:

29/10/2018
col-wide 

Job Description:

Deputy General Manager - Retail and Hospitality Business - Job Summary

As a Deputy General Manager you will have overall responsibility for running the assigned department(s), ensuring that financial targets are delivered through excellent customer service. You will gain a complete understanding of the General Manager role and have full site responsibility in the absence of the General Manager.

Deputy General Manager - Retail and Hospitality Business - Role Responsibility

* Acting as a role model instruct and coach your team by championing customer service and creating a culture of service and sales

* Resolve customer complaints in line with company policy

* Recruit, develop and lead teams within assigned departments, ensure effective control of labour by using management and local information, ensuring that labour matches projected sales with team delivering operational and service standards

* Motivate and monitor the performance and conduct of all team members in line with procedures

* Ensure that the company appraisal process is in place and is both effective and constructive for all teams

* Ensure that compliance with brand standards is achieved through the delivery of brand requirements, policies and procedures.

* Ensure that all our client's standards, health & safety and food safety legislative checks are completed and that all necessary remedial action is taken or issues are escalated

* Identify opportunities to maximise sales at a local level, being aware of local and national events

* Implement brand marketing requirements within the defined timeframes

* Manage and achieve stock holding within company targets for units responsible

* Deliver brand standards at all times by ensuring that all units are operated in line with the franchise agreement

* Achieve sales and profit targets relating to assigned departments using management information and P&L data to provide focus priorities

* Ensure that all company policies and procedures are in place to maintain cash and stock security and that all necessary action is takes

* Prepare for and contribute to financial and business review meetings in relation to assigned departments

Deputy General Manager - Retail and Hospitality Business - The Ideal Candidate

You will have enthusiasm to deliver outstanding customer service and retain good customer relations, ideally in a multi-unit environment. You will have the ability to lead a team of managers to motivate and enthuse operational teams. A flexible approach to working hours/environment and to communicate confidently to all is a key part of this role.

* Experience of training and coaching a team

* Understanding of Key Performance Indicators

* Profit & Loss knowledge Proven record of exceeding sales targets

* Worked in a branded catering or retail environment at a management level

* Previous experience of managing performance and following set procedures

* Honest and Open

* Willingness to learn and shows initiative

* Ability to prioritise and work under pressure

Detail2Leisure acts as an employment agency in respect of this position. We will process your CV and personal information to assess your suitability for the role. If your application is taken forward we will record your personal information and contact you to discuss the role. We may consider you for other relevant roles we have that we believe will be of interest to you. Your personal information will be held securely. For more information please refer to the Detail2Recruitment website