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Front of House Security Guard - Reading

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Job ID:

52019

Location:

Berkshire 

Salary:

£21,000.00 per year
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Job Views:

54

Employment Type:

Full time

Posted:

02/11/2018
col-wide 

Job Description:

Job Description:

We are currently recruiting for a Front of House Security Guard to work on a mobile basis in Reading.

The working hours for the position are Monday to Friday, 8am - 6pm equating to a 45 hour week.

Job Purpose:

This role will be a part of the Front of House team delivering key customer focused and security to the building users and visitors. To assist with the prevention of crime, protection of life, property and premises. Have the highest degree of expertise in customer service and communication, to ensure all staff and visitors to the building are treated politely, professionally and efficiently.

Duties/Responsibilities/Accountabilities/Deliverables:

Greet and meet all building users and visitors in a timely manner.

Ensure compliance at all times in connection with the uniform and code of conduct policy.

As the ambassador of the EMCOR and Thames Water brand, ensure a professional and positive attitude is experienced by building users and visitors at all times

Demonstrate behavioural awareness of all staff and visitors to the building and respond calmly and in a friendly, helpful manner.

Provide knowledgeable and informed responses when dealing with customers.

Be informed about the building and the surrounding area.

Be prepared to answer questions and deal with enquiries relating to the building, the visitor's host and host organisation, the location of the meeting, the conference area and all other building related information and procedures.

Ensure all visitors to the building are made aware of the evacuation procedure and the assembly point.

Follow the process for signing visitors into the building quickly and efficiently, ensuring security processes are adhered to. Make contact with the host, leaving the date and time if leaving a message. Keep the visitor updated if they have to wait for their host

Perform fire warden duties in the event of a building evacuation, to ensure the building is cleared in a swift and efficient manner. Provide reassurance to staff throughout the process and assist in the reoccupation of the building once the all clear is given.

Develop and maintain relationships with all client departments, particularly including the EMCOR Facilities team.

Assist in high visibility guarding in the reception area and report anything suspicious to the Security Supervisor or your Line Manager.

Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department and host details.

Assist in the management of meeting and conference rooms, including follow up reminders to maximise availability using the dedicated meeting room booking system.

The role demands ability to multi- task and demonstrate flexibility in the approach to work.

Accountability for in-coming/out-going of deliveries and parcels, ensuring compliance with the sign-in/out of deliveries.

Maintain good housekeeping of the FOH area at all times.

Ability to diplomatically manage the limited on-site customer car parking, ensuring compliance with the car parking policy is adhered to at all times.

Implement the Company's Quality Policy and agree commitment

Dealing with communications from telephone calls and radio users in a professional manner in accordance with operating procedures

Provide a customer focused front of house security role

Occasionally attending multi-sites to preform audits and surveys

Assist in monitoring site open tasks

Security Industry Qualifications - Front line SIA Licence for Security Officers

Previous and extensive experience in a front facing, customer service environment.

Experience of visitor management, telephone, hospitality, meeting room booking systems.

Conflict resolution training/ experience.

Confident, personable with happy persona.

Able to work autonomously and maintain the highest standards - must be able to work on own initiative.

Ability to multi-task and manage time effectively.

Excellent people skills, including good listening skills and behavioural awareness.

Sound organisational skills and the ability to prioritise.

Exceptional verbal and written communication skills.

People orientated individual with a desire to exceed expectations and have a 'can-do' attitude.

Smart, presentable appearance at all times.

Possess good knowledge of computer and programs such as Word, Outlook and Excel. Condeco and/or Agility - advantage

Fire warden or first aider training experience is an advantageous.

Flexible, adaptable, honest and trustworthy

Of smart appearance and of a pleasant disposition

Owner / driver with full UK driving licence is an essential requirement

20 days holiday + Bank Holidays
Company Info
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Company Profile



Company Info


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Web Site:

Front of House Security Guard - Reading

col-narrow-left 

Job ID:

52019

Location:

Berkshire 

Salary:

£21,000.00 per year
col-narrow-right 

Job Views:

54

Employment Type:

Full time

Posted:

02/11/2018
col-wide 

Job Description:

Job Description:

We are currently recruiting for a Front of House Security Guard to work on a mobile basis in Reading.

The working hours for the position are Monday to Friday, 8am - 6pm equating to a 45 hour week.

Job Purpose:

This role will be a part of the Front of House team delivering key customer focused and security to the building users and visitors. To assist with the prevention of crime, protection of life, property and premises. Have the highest degree of expertise in customer service and communication, to ensure all staff and visitors to the building are treated politely, professionally and efficiently.

Duties/Responsibilities/Accountabilities/Deliverables:

Greet and meet all building users and visitors in a timely manner.

Ensure compliance at all times in connection with the uniform and code of conduct policy.

As the ambassador of the EMCOR and Thames Water brand, ensure a professional and positive attitude is experienced by building users and visitors at all times

Demonstrate behavioural awareness of all staff and visitors to the building and respond calmly and in a friendly, helpful manner.

Provide knowledgeable and informed responses when dealing with customers.

Be informed about the building and the surrounding area.

Be prepared to answer questions and deal with enquiries relating to the building, the visitor's host and host organisation, the location of the meeting, the conference area and all other building related information and procedures.

Ensure all visitors to the building are made aware of the evacuation procedure and the assembly point.

Follow the process for signing visitors into the building quickly and efficiently, ensuring security processes are adhered to. Make contact with the host, leaving the date and time if leaving a message. Keep the visitor updated if they have to wait for their host

Perform fire warden duties in the event of a building evacuation, to ensure the building is cleared in a swift and efficient manner. Provide reassurance to staff throughout the process and assist in the reoccupation of the building once the all clear is given.

Develop and maintain relationships with all client departments, particularly including the EMCOR Facilities team.

Assist in high visibility guarding in the reception area and report anything suspicious to the Security Supervisor or your Line Manager.

Maintain visitor records to ensure accurate management information is available on request, including number of visitors to the building, department and host details.

Assist in the management of meeting and conference rooms, including follow up reminders to maximise availability using the dedicated meeting room booking system.

The role demands ability to multi- task and demonstrate flexibility in the approach to work.

Accountability for in-coming/out-going of deliveries and parcels, ensuring compliance with the sign-in/out of deliveries.

Maintain good housekeeping of the FOH area at all times.

Ability to diplomatically manage the limited on-site customer car parking, ensuring compliance with the car parking policy is adhered to at all times.

Implement the Company's Quality Policy and agree commitment

Dealing with communications from telephone calls and radio users in a professional manner in accordance with operating procedures

Provide a customer focused front of house security role

Occasionally attending multi-sites to preform audits and surveys

Assist in monitoring site open tasks

Security Industry Qualifications - Front line SIA Licence for Security Officers

Previous and extensive experience in a front facing, customer service environment.

Experience of visitor management, telephone, hospitality, meeting room booking systems.

Conflict resolution training/ experience.

Confident, personable with happy persona.

Able to work autonomously and maintain the highest standards - must be able to work on own initiative.

Ability to multi-task and manage time effectively.

Excellent people skills, including good listening skills and behavioural awareness.

Sound organisational skills and the ability to prioritise.

Exceptional verbal and written communication skills.

People orientated individual with a desire to exceed expectations and have a 'can-do' attitude.

Smart, presentable appearance at all times.

Possess good knowledge of computer and programs such as Word, Outlook and Excel. Condeco and/or Agility - advantage

Fire warden or first aider training experience is an advantageous.

Flexible, adaptable, honest and trustworthy

Of smart appearance and of a pleasant disposition

Owner / driver with full UK driving licence is an essential requirement

20 days holiday + Bank Holidays