We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.

Receptionist Apprentice

col-narrow-left 

Job ID:

56662

Location:

Hampshire 

Salary:

per year
col-narrow-right 

Job Views:

39

Posted:

02/02/2019
col-wide 

Job Description:

MAIN DUTIES AND RESPONSIBILITIES OF THE TEAM:
* To maintain the College Reception which includes visitors, telephone calls, email enquiries and post.
* To manage communications that relate to student attendance.
* To manage the process of online applications, references, interviews, enrolment and any auditions required.
* To provide administrative support for the Assistant Principal (Student Progress and Wellbeing) and the Student Progress Advisers.
* To provide administrative support to the HE Careers Manager, Employability Manager and Careers Advisers.
* To manage and assess the applications from students for financial support.
* To manage student University applications (UCAS) and staff references for them.
* To organise and provide support for cross College functions such as: enrolment, parents' evenings, open evenings, careers and HE evenings, new parent events and introductory days.

KEY RESPONSIBILITIES OF ROLE:
* To provide a welcoming and customer focussed service as the first point of contact for all visitors to the College.

* To deal with a wide range of enquiries from visitors, parents, staff and students, taking into account the requirements of relevant legislation such as safeguarding.

* To have a thorough understanding and knowledge of the College in order to respond to and redirect queries appropriately.

* To respond to often challenging queries, in writing, on the phone and in person, in a timely and diplomatic way.

* To maintain College security by following the visitor process, issuing visitor badges, and monitoring logbook.

* To collate and distribute registers in the event of a fire/fire drill.

* To record unplanned staff absences and to notify appropriate staff immediately.

* To manage and respond to e-mails received in the College general enquiries address.

* To sort and distribute incoming post to staff pigeonholes. To prepare outgoing post for collection.

* To provide administrative support to College trips, such as mobile phone distribution, first aid kits.

* To provide administrative support to other department processes, such as staff interviews, Principal's Commendations.

* To act as a member of the Student Services Team and provide additional administrative support to others as directed by the Office Manager including the Careers Manager, Employability Manager, Careers Advisers, Student Progress Advisers, Assistant Principal (Student Progress and Wellbeing).

* To support the administrative tasks of the Student Services and Reception team as set out in the team responsibilities section above.

* To provide cover for staff absence in the Student Services and Reception Team.

* To undertake any other duties and projects as directed by the Office Manager as may be required to ensure the effective delivery of services to students.

Company Info
Vacancy Filler Limited

Company Profile



Company Info


Vacancy Filler Limited

Phone:
Web Site:

Receptionist Apprentice

col-narrow-left 

Job ID:

56662

Location:

Hampshire 

Salary:

per year
col-narrow-right 

Job Views:

39

Posted:

02/02/2019
col-wide 

Job Description:

MAIN DUTIES AND RESPONSIBILITIES OF THE TEAM:
* To maintain the College Reception which includes visitors, telephone calls, email enquiries and post.
* To manage communications that relate to student attendance.
* To manage the process of online applications, references, interviews, enrolment and any auditions required.
* To provide administrative support for the Assistant Principal (Student Progress and Wellbeing) and the Student Progress Advisers.
* To provide administrative support to the HE Careers Manager, Employability Manager and Careers Advisers.
* To manage and assess the applications from students for financial support.
* To manage student University applications (UCAS) and staff references for them.
* To organise and provide support for cross College functions such as: enrolment, parents' evenings, open evenings, careers and HE evenings, new parent events and introductory days.

KEY RESPONSIBILITIES OF ROLE:
* To provide a welcoming and customer focussed service as the first point of contact for all visitors to the College.

* To deal with a wide range of enquiries from visitors, parents, staff and students, taking into account the requirements of relevant legislation such as safeguarding.

* To have a thorough understanding and knowledge of the College in order to respond to and redirect queries appropriately.

* To respond to often challenging queries, in writing, on the phone and in person, in a timely and diplomatic way.

* To maintain College security by following the visitor process, issuing visitor badges, and monitoring logbook.

* To collate and distribute registers in the event of a fire/fire drill.

* To record unplanned staff absences and to notify appropriate staff immediately.

* To manage and respond to e-mails received in the College general enquiries address.

* To sort and distribute incoming post to staff pigeonholes. To prepare outgoing post for collection.

* To provide administrative support to College trips, such as mobile phone distribution, first aid kits.

* To provide administrative support to other department processes, such as staff interviews, Principal's Commendations.

* To act as a member of the Student Services Team and provide additional administrative support to others as directed by the Office Manager including the Careers Manager, Employability Manager, Careers Advisers, Student Progress Advisers, Assistant Principal (Student Progress and Wellbeing).

* To support the administrative tasks of the Student Services and Reception team as set out in the team responsibilities section above.

* To provide cover for staff absence in the Student Services and Reception Team.

* To undertake any other duties and projects as directed by the Office Manager as may be required to ensure the effective delivery of services to students.