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Part Time Receptionist

col-narrow-left 

Job ID:

56828

Location:

Birmingham 

Salary:

per year
col-narrow-right 

Job Views:

29

Posted:

06/02/2019
col-wide 

Job Description:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Part Time Receptionist to join the team located in Birmingham. The successful candidate will have responsibility for providing and first-rate Customer Service and FoH Support Services, by using initiative, excellent communication skills and prompt actions ensuring efficiency and effectiveness within the client office.

Role Summary:

  • To be well presented and to maintain a professional image at all times when interacting with visitors and on behalf of CBRE
  • Demonstrate CBRE's RISE values at all times
  • Maintain confidentiality
  • Determine the nature of business of all visitors and announce them to the appropriate personnel making their visit to the client office a pleasant one
  • Show clients to their appropriate rooms and make sure they have everything they need
  • Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people
  • Support the development of FOH value, working collaboratively with the FOH team, building occupiers, facilities and supply chain partners
  • Ability to remain calm under pressure, use initiative and manage changing priorities as they arise
  • Issue visitors' passes (including vendor and contractor) as required in keeping with Aon Security standards
  • Work with the Facilities Manager and Customer Services Supervisor, ensure that site inductions are conducted for contractors and new starters
  • Monitor and assist with the accurate booking of meeting rooms, ensuring that all catering requirements, including any amendments are arranged and communicated to the appropriate staff
  • Do daily meeting room checks and set up meeting rooms and AV equipment as required
  • Understand the meeting room set ups, technical issues and familiarisation of all AV and display equipment
  • Help with the set-up of the meeting rooms where required
  • Handle external and internal calls professionally, when and if necessary; determine purpose of the call and transfer or direct call to the appropriate personnel or department
  • Report any switchboard issues to the Switchboard Supervisor
  • Undertake stationery checks for the company and assist in the ordering of stationery as required
  • Work alongside the cleaning and client room catering assistant, and complete daily checks to ensure full stock levels of refreshments are met
  • Work alongside the Facilities Manager to agree daily checks on the fabric of the office, and report any faults in the agreed way
  • Work alongside the post room operative and learn the post room role, to enable the team to self-cover for holidays and sick leave
  • Be aware of all standard operating procedures regarding Health & Safety at work
  • Complete required training
  • Take part in and contribute to regular team meetings

Experience Required:

  • Previous experience in hotel or corporate office environment, within front of house, reception or a customer facing role
  • Some experience of dealing with difficult people
  • Excellent verbal and written communication skills
  • An instance for attention to detail
  • Experience of complaint handling
  • Excellent time-keeping
  • Working accurately, under pressure and adhering to tight deadlines
  • Working within a team but also being able to work on own initiative
  • Ability to prove excellent IT skills (Word, Excel, MS Outlook)
  • A good standard of education - A levels or equivalent
  • Good interpersonal skills, keeps emotions under control; demonstrates active listening skills, shows empathy and makes appropriate response
  • Problem solving - identifies and resolves problems in a timely manner

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

Ref: 5891BR

Company Info


Company Info


CBRE

Phone:
Web Site:

Part Time Receptionist

col-narrow-left 

Job ID:

56828

Location:

Birmingham 

Salary:

per year
col-narrow-right 

Job Views:

29

Posted:

06/02/2019
col-wide 

Job Description:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Part Time Receptionist to join the team located in Birmingham. The successful candidate will have responsibility for providing and first-rate Customer Service and FoH Support Services, by using initiative, excellent communication skills and prompt actions ensuring efficiency and effectiveness within the client office.

Role Summary:

  • To be well presented and to maintain a professional image at all times when interacting with visitors and on behalf of CBRE
  • Demonstrate CBRE's RISE values at all times
  • Maintain confidentiality
  • Determine the nature of business of all visitors and announce them to the appropriate personnel making their visit to the client office a pleasant one
  • Show clients to their appropriate rooms and make sure they have everything they need
  • Communicate clearly and effectively, using tact and diplomacy when dealing with diverse groups of people
  • Support the development of FOH value, working collaboratively with the FOH team, building occupiers, facilities and supply chain partners
  • Ability to remain calm under pressure, use initiative and manage changing priorities as they arise
  • Issue visitors' passes (including vendor and contractor) as required in keeping with Aon Security standards
  • Work with the Facilities Manager and Customer Services Supervisor, ensure that site inductions are conducted for contractors and new starters
  • Monitor and assist with the accurate booking of meeting rooms, ensuring that all catering requirements, including any amendments are arranged and communicated to the appropriate staff
  • Do daily meeting room checks and set up meeting rooms and AV equipment as required
  • Understand the meeting room set ups, technical issues and familiarisation of all AV and display equipment
  • Help with the set-up of the meeting rooms where required
  • Handle external and internal calls professionally, when and if necessary; determine purpose of the call and transfer or direct call to the appropriate personnel or department
  • Report any switchboard issues to the Switchboard Supervisor
  • Undertake stationery checks for the company and assist in the ordering of stationery as required
  • Work alongside the cleaning and client room catering assistant, and complete daily checks to ensure full stock levels of refreshments are met
  • Work alongside the Facilities Manager to agree daily checks on the fabric of the office, and report any faults in the agreed way
  • Work alongside the post room operative and learn the post room role, to enable the team to self-cover for holidays and sick leave
  • Be aware of all standard operating procedures regarding Health & Safety at work
  • Complete required training
  • Take part in and contribute to regular team meetings

Experience Required:

  • Previous experience in hotel or corporate office environment, within front of house, reception or a customer facing role
  • Some experience of dealing with difficult people
  • Excellent verbal and written communication skills
  • An instance for attention to detail
  • Experience of complaint handling
  • Excellent time-keeping
  • Working accurately, under pressure and adhering to tight deadlines
  • Working within a team but also being able to work on own initiative
  • Ability to prove excellent IT skills (Word, Excel, MS Outlook)
  • A good standard of education - A levels or equivalent
  • Good interpersonal skills, keeps emotions under control; demonstrates active listening skills, shows empathy and makes appropriate response
  • Problem solving - identifies and resolves problems in a timely manner

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

Ref: 5891BR