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Receptionist

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Job ID:

57023

Location:

Oxfordshire 

Salary:

per year
col-narrow-right 

Job Views:

58

Posted:

09/02/2019
col-wide 

Job Description:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in Oxford. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction.

Role Summary:

  • Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have
  • Ensure guests are greeted & welcomed courteously and their needs are anticipated always
  • Provision of Receptionand Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Coordinator
  • Efficient guest registration and host notification with the ability to remember guest names and faces
  • Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors
  • Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours
  • Prepare and distribute weekly/monthly reports
  • Administer the bookings for meeting rooms and inductions
  • Complete regular meeting room checks and building walkthroughs - report all issues to Facilities Helpdesk
  • To be competent and confident in the use of a range of relevant IT systems
  • To undertake general team administration duties for the Facilities Management operation as directed
  • Ensure the reception desk is kept immaculate and tidy at all times
  • To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience
  • Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables
  • Respond appropriately to customer queries and escalate as appropriate
  • Contribution to and use of the Customer Service team noticeboard at all times
  • Back fill for Facilities coordinator when required to support contract requirement
  • Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services
  • Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided
  • Support the Facilities Coordinator with continuous improvement to services and procedures
  • Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner
  • Ensure adherence to site Security and H&S practices
  • Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid
  • Must know where the fire exits and stairs, fire break-glasses and muster points are located
  • To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members
  • Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery
  • Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout
  • Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management
  • Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture across site

Experience Required:

  • Strong customer services skills and experience within a high-profile environment.
  • Present a self- image of confidence and authority to enable effective customer service delivery
  • Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations
  • Ability to easily memorise names and recognise individuals' particulars
  • Ability to provide services to the highest specification within a Corporate Head Office Building
  • Strong team player within a Customer Service team and Service Providers
  • Ability to manage service disruptions in a seamless manner via effective use of the team's resources to maintain business as usual activity
  • Ability to motivate self and others, excellent time management and organisational skills
  • Excellent computer skills and the ability to learn new software and systems
  • Previous experience in operating a resource or a hotel reservation system

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

Ref: 5916BR

Company Info


Company Info


CBRE

Phone:
Web Site:

Receptionist

col-narrow-left 

Job ID:

57023

Location:

Oxfordshire 

Salary:

per year
col-narrow-right 

Job Views:

58

Posted:

09/02/2019
col-wide 

Job Description:

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist to join the team located in Oxford. The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction.

Role Summary:

  • Provide an exceptional, total-integrated Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have
  • Ensure guests are greeted & welcomed courteously and their needs are anticipated always
  • Provision of Receptionand Reservation services between the hours of 08.00 and 17.00 as directed by Facilities Coordinator
  • Efficient guest registration and host notification with the ability to remember guest names and faces
  • Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors
  • Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours
  • Prepare and distribute weekly/monthly reports
  • Administer the bookings for meeting rooms and inductions
  • Complete regular meeting room checks and building walkthroughs - report all issues to Facilities Helpdesk
  • To be competent and confident in the use of a range of relevant IT systems
  • To undertake general team administration duties for the Facilities Management operation as directed
  • Ensure the reception desk is kept immaculate and tidy at all times
  • To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience
  • Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables
  • Respond appropriately to customer queries and escalate as appropriate
  • Contribution to and use of the Customer Service team noticeboard at all times
  • Back fill for Facilities coordinator when required to support contract requirement
  • Delivery of self-performed services as laid down on the Service Level Agreement document for the Reception and Reservation services
  • Report all service shortcomings affecting the guest experience to the Front of house Team Leader regardless of what service is being provided
  • Support the Facilities Coordinator with continuous improvement to services and procedures
  • Maintain personal awareness of all site procedures relevant to the Reception/Reservation role, ensuring that any required changes to procedures are brought to the attention of the process owner
  • Ensure adherence to site Security and H&S practices
  • Be fully conversant with the reporting procedures for any non-conformance / incident in relation to H&S and first aid
  • Must know where the fire exits and stairs, fire break-glasses and muster points are located
  • To take great pride in your personal presentation, adhering to the laid down uniform and appearance standards for the team, supporting other team members
  • Use positive body language in each interaction, enabling you to take control of your working area and support colleagues in their delivery
  • Maintain regular contact with all members of the FM team based at the site to ensure a consistent & smooth service is being provided throughout
  • Ensure that all members of the team are able to recognise Board Members, Group VPs and Senior Management
  • Embrace and deliver the working together service excellence concept and to operate as part of the "One Team" culture across site

Experience Required:

  • Strong customer services skills and experience within a high-profile environment.
  • Present a self- image of confidence and authority to enable effective customer service delivery
  • Service orientated attitude combined with a flair for pro-active problem solving to exceed customers' expectations
  • Ability to easily memorise names and recognise individuals' particulars
  • Ability to provide services to the highest specification within a Corporate Head Office Building
  • Strong team player within a Customer Service team and Service Providers
  • Ability to manage service disruptions in a seamless manner via effective use of the team's resources to maintain business as usual activity
  • Ability to motivate self and others, excellent time management and organisational skills
  • Excellent computer skills and the ability to learn new software and systems
  • Previous experience in operating a resource or a hotel reservation system

About CBRE Global Workplace Solutions:

As one of the business units in CBRE, Global Workplace Solutions provides end-to-end services across the complete lifecycle of the workplace, helping to improve business operations and reduce cost. As a one-stop solutions provider with a broad array of long-term customers and customized services, Global Workplace Solutions has delivered US$3 billion in savings to customers over the past ten years.

CBRE Group, Inc., a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world's largest commercial real estate services and investment firm (in terms of 2014 revenue). The Company has more than 70,000 employees and serves real estate owners, investors and occupiers through more than 400 offices worldwide

Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

Ref: 5916BR