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Receptionist

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Job ID:

57066

Location:

Aberdeenshire 

Salary:

£17,199.00 per year
col-narrow-right 

Job Views:

16

Posted:

12/02/2019
col-wide 

Job Description:

Job Title: Receptionist

Salary: £17,199.00 Per Annum Plus Benefits

Location: Aberdeen, - AB15 9PN

Start Date: ASAP

Duration: Full Time Permanent

Working Hours: 37.5 hours per week - 5 days out of 7

Receptionist Job Introduction:

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

Receptionist job purpose:

To ensure a professional and friendly reception that operates within Sodexo standards and client

requirements by providing an excellent service to all guests and users of the hotel.

Receptionist Main Responsibilities Include:

  • To provide a professional reception service to all customers and to meet the clients expectations in line with the operational level agreements and to ensure only authorized personnel enter the building.
  • To adhere to the correct procedure for all staff, visitors and members entering the building.
  • To ensure that the client receives the highest possible standard of hospitality.
  • To answer the phones in a polite and friendly manner and deal with any request in a timely and efficient fashion.
  • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
  • To ensure that visitors to the reception are greeted as soon as they enter the building and host/client are advised of their arrival.
  • To provide an excellent standard of client service.
  • Prepare daily and weekly forecasts in relation to users and occupancy in the hotel
  • Carry out cash and banking duties in line with company policy
  • To co-operate with all team members and undertake duties in the reception area as requested to ensure an efficient and effective service is delivered at all times.
  • To treat your team members at location as you would expect to be treated.
  • To register visitors into the system and contact the host to collect them and provide them with a pass.
  • Make sure that all guests are checked in and out efficiently with all the correct information needed and provide them with the guidance on the facilities and services.
  • To act as Emergency Coordinator in the event of any emergency exercise or actual event
  • Submission of reports as and when required
  • Identification of opportunities for service improvement or development within the conference environment
  • To ensure you meet Sodexo and Shell's legal regulations on health and safety, food safety, hygiene and the environment.
  • Embrace and grow a 'zero accidents culture' by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to your line manager in line with company procedure
  • Ensure all company documents are completed with integrity and that due diligence is practiced at all time.
  • Continue to develop one's own skills and knowledge within the position
  • Attend weekly team meetings to maintain levels of communication across the team
  • Able to work on own initiative within a team environment
  • Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE
  • Duty Management cover of the hotel when required
  • Any other reasonable request as directed by the management

The ideal Receptionist:

Essential:

  • Computer literate
  • Excellent communication skills both written and verbally and can demonstrate experience of working with previous customers or clients
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
  • Smart and Well groomed at all time
  • Friendly and polite manner both in person and on the phone
  • Good time management and organizational skills
  • Ability to work well under pressure managing multiple workloads
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations
  • Able to demonstrate attention to detail and adherence to standards
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated with a sense of own initiative
  • Ability to work effectively as part of a team
  • Flexible approach to role - must be available to work different shifts including early mornings, evenings and weekends

Desirable:

  • Previous experience in a Reception Environment
  • First Aid Certificate

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the Corporate, Healthcare, Education, Leisure, Defence and Justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

If you feel you have the relevant skills and experience to carry out this role then apply today

Company Info
Fixed Recruitment

Company Profile



Company Info


Fixed Recruitment

Phone:
Web Site:

Receptionist

col-narrow-left 

Job ID:

57066

Location:

Aberdeenshire 

Salary:

£17,199.00 per year
col-narrow-right 

Job Views:

16

Posted:

12/02/2019
col-wide 

Job Description:

Job Title: Receptionist

Salary: £17,199.00 Per Annum Plus Benefits

Location: Aberdeen, - AB15 9PN

Start Date: ASAP

Duration: Full Time Permanent

Working Hours: 37.5 hours per week - 5 days out of 7

Receptionist Job Introduction:

We currently have an opportunity for a Receptionist to join our team. This is a great opportunity for a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression

Receptionist job purpose:

To ensure a professional and friendly reception that operates within Sodexo standards and client

requirements by providing an excellent service to all guests and users of the hotel.

Receptionist Main Responsibilities Include:

  • To provide a professional reception service to all customers and to meet the clients expectations in line with the operational level agreements and to ensure only authorized personnel enter the building.
  • To adhere to the correct procedure for all staff, visitors and members entering the building.
  • To ensure that the client receives the highest possible standard of hospitality.
  • To answer the phones in a polite and friendly manner and deal with any request in a timely and efficient fashion.
  • To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
  • To ensure that visitors to the reception are greeted as soon as they enter the building and host/client are advised of their arrival.
  • To provide an excellent standard of client service.
  • Prepare daily and weekly forecasts in relation to users and occupancy in the hotel
  • Carry out cash and banking duties in line with company policy
  • To co-operate with all team members and undertake duties in the reception area as requested to ensure an efficient and effective service is delivered at all times.
  • To treat your team members at location as you would expect to be treated.
  • To register visitors into the system and contact the host to collect them and provide them with a pass.
  • Make sure that all guests are checked in and out efficiently with all the correct information needed and provide them with the guidance on the facilities and services.
  • To act as Emergency Coordinator in the event of any emergency exercise or actual event
  • Submission of reports as and when required
  • Identification of opportunities for service improvement or development within the conference environment
  • To ensure you meet Sodexo and Shell's legal regulations on health and safety, food safety, hygiene and the environment.
  • Embrace and grow a 'zero accidents culture' by ensuring the accurate reporting of near misses and accidents as well as reporting any equipment defects to your line manager in line with company procedure
  • Ensure all company documents are completed with integrity and that due diligence is practiced at all time.
  • Continue to develop one's own skills and knowledge within the position
  • Attend weekly team meetings to maintain levels of communication across the team
  • Able to work on own initiative within a team environment
  • Maintain levels of quality, cleanliness, food safety and hygiene in line with company SEMS, Safeguard and local authority regulations i.e. EHO, HSE
  • Duty Management cover of the hotel when required
  • Any other reasonable request as directed by the management

The ideal Receptionist:

Essential:

  • Computer literate
  • Excellent communication skills both written and verbally and can demonstrate experience of working with previous customers or clients
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and staff at all levels
  • Smart and Well groomed at all time
  • Friendly and polite manner both in person and on the phone
  • Good time management and organizational skills
  • Ability to work well under pressure managing multiple workloads
  • Ability to achieve and set standards and operate to performance criteria, with particular regard to hotel operations
  • Able to demonstrate attention to detail and adherence to standards
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated with a sense of own initiative
  • Ability to work effectively as part of a team
  • Flexible approach to role - must be available to work different shifts including early mornings, evenings and weekends

Desirable:

  • Previous experience in a Reception Environment
  • First Aid Certificate

About the Company

Sodexo is committed to safeguarding and promoting the welfare of children and adults within a regulated activity. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland (Scotland).

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the Corporate, Healthcare, Education, Leisure, Defence and Justice sectors.

With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

If you feel you have the relevant skills and experience to carry out this role then apply today