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SaaS Application Support Analyst - global, rapidly expanding SaaS

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Job ID:

684506

Location:

London 

Salary:

£70,000.00 per year
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Job Views:

2

Employment Type:

Full time

Posted:

01/08/2019
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Job Description:

Exciting opportunity to join a rapidly expanding global market SaaS leader, providing cloud-based collaboration and work-flow management software to international blue-chip professional services organisations.

Your responsibilities will include:

• Providing an exceptional level of service, building relationships and championing customer experience at every opportunity

• Providing technical and functional support to both client-side in-house technical teams and end-users directly, at 2nd line level and above

• Documenting issues, updating ITSM software, maintaining knowledge base etc

• Owning issues through to resolution, acting as the primary customer interface.

• Communicate! Upholding informative, timely communication as a part of your customer service excellence

• Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate

• Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams

• Support new customer on-boarding, assisting with configuration processes

To be considered for this position you will need:

• Exceptional communication and interpersonal skills, with a high level of verbal and written language skills

• A strong aptitude for learning new technology and concepts

• Previous, demonstrable experience of supporting software applications, either internally or with a software vendor

• Experience of supporting cloud, web browser-based software, with an understanding of browser, plug-in and computer settings that can affect web applications

• Strong troubleshooting skills

• Experience of using helpdesk / service desk ticketing systems

• Technical SQL skills advantageous - preparing and running queries

• Knowledge of web application languages; JavaScript and HTML advantageous

This is an amazing company to work for! Fantastic company culture; "Beer Fridays", free fruit and stocked drinks fridge. Loads of social events and generally a great buzz about the office.

A huge amount of career progression opportunity. Joining a highly successful, rapidly expanding SaaS business with significant financial backing.

Paying up to £35,000 + industry leading benefits including;

• 25 days holiday + option to buy up to 5 more days

• Private health insurance, private dental insurance and life assurance

• Competitive pension

• Season ticket loans and more.

Central London location. Lovely office!

Company Info
Context Recruitment Limited

Company Profile



Company Info

Context Recruitment Limited

Phone:
Web Site:

SaaS Application Support Analyst - global, rapidly expanding SaaS

col-narrow-left 

Job ID:

684506

Location:

London 

Salary:

£70,000.00 per year
col-narrow-right 

Job Views:

2

Employment Type:

Full time

Posted:

01/08/2019
col-wide 

Job Description:

Exciting opportunity to join a rapidly expanding global market SaaS leader, providing cloud-based collaboration and work-flow management software to international blue-chip professional services organisations.

Your responsibilities will include:

• Providing an exceptional level of service, building relationships and championing customer experience at every opportunity

• Providing technical and functional support to both client-side in-house technical teams and end-users directly, at 2nd line level and above

• Documenting issues, updating ITSM software, maintaining knowledge base etc

• Owning issues through to resolution, acting as the primary customer interface.

• Communicate! Upholding informative, timely communication as a part of your customer service excellence

• Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate

• Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams

• Support new customer on-boarding, assisting with configuration processes

To be considered for this position you will need:

• Exceptional communication and interpersonal skills, with a high level of verbal and written language skills

• A strong aptitude for learning new technology and concepts

• Previous, demonstrable experience of supporting software applications, either internally or with a software vendor

• Experience of supporting cloud, web browser-based software, with an understanding of browser, plug-in and computer settings that can affect web applications

• Strong troubleshooting skills

• Experience of using helpdesk / service desk ticketing systems

• Technical SQL skills advantageous - preparing and running queries

• Knowledge of web application languages; JavaScript and HTML advantageous

This is an amazing company to work for! Fantastic company culture; "Beer Fridays", free fruit and stocked drinks fridge. Loads of social events and generally a great buzz about the office.

A huge amount of career progression opportunity. Joining a highly successful, rapidly expanding SaaS business with significant financial backing.

Paying up to £35,000 + industry leading benefits including;

• 25 days holiday + option to buy up to 5 more days

• Private health insurance, private dental insurance and life assurance

• Competitive pension

• Season ticket loans and more.

Central London location. Lovely office!