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Complex Query Specialist (retail energy)

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Job ID:

85833

Location:

Manchester 

Category:

Other

Salary:

£30,000.00 per year
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Job Views:

3

Posted:

01/03/2019
col-wide 

Job Description:

Role: Complex Query Specialist (retail energy)

Salary: up to £30k DOE

Location: Manchester

Role Purpose:

Do you have experience of working for either an energy supplier or broker in the retail energy space? If we, we have a fantastic opportunity for a Complex Query Specialist to join a newly created energy team who are responsible for resolving customer queries and to support the relationship team to deliver a first-class service to customers. The Complex Query Specialist will be amazing at problem solving and overcoming hurdles, have excellent communication skills able to build relationships with supplier, business partners and service providers. So if you have a solid technical understanding of the Gas and Electricity industry, and can carry out data analysis, apply for the Complex Query Specialist today!!!

Job Responsibilities:

  • Identify and resolve issues with billing, metering, sales quoting, meter reading, debt and consumption.
  • To manage new connections & site works processes
  • Manage registration and termination processes and Resolve Objection issues.
  • Attending workshops/ forums & networking events with energy suppliers, business partners and associated service providers.
  • To deal with escalated complaints where necessary.
  • Undertake detailed analysis of historical invoices to identify potential savings opportunities
  • identify opportunities for relationship team to communicate with customers to add value.
  • Undertake site visits accompanying account relationship managers as necessary.

Experience Required:

  • A technical understanding of both the Gas and Electricity supply industry.
  • Resilience to see a problem through to its full resolution
  • Always delivers on commitments and often overachieves
  • Ability to build strong relationships with suppliers, business partners and service providers, whilst challenging and influencing outcomes.
  • Excellent communication and organisational skills;
  • Microsoft Word / Excel / Outlook
  • Full driving license will be useful for travelling to meetings
Company Info
Utility People

Company Profile



Company Info

Utility People

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Web Site:

Complex Query Specialist (retail energy)

col-narrow-left 

Job ID:

85833

Location:

Manchester 

Category:

Other

Salary:

£30,000.00 per year
col-narrow-right 

Job Views:

3

Posted:

01/03/2019
col-wide 

Job Description:

Role: Complex Query Specialist (retail energy)

Salary: up to £30k DOE

Location: Manchester

Role Purpose:

Do you have experience of working for either an energy supplier or broker in the retail energy space? If we, we have a fantastic opportunity for a Complex Query Specialist to join a newly created energy team who are responsible for resolving customer queries and to support the relationship team to deliver a first-class service to customers. The Complex Query Specialist will be amazing at problem solving and overcoming hurdles, have excellent communication skills able to build relationships with supplier, business partners and service providers. So if you have a solid technical understanding of the Gas and Electricity industry, and can carry out data analysis, apply for the Complex Query Specialist today!!!

Job Responsibilities:

  • Identify and resolve issues with billing, metering, sales quoting, meter reading, debt and consumption.
  • To manage new connections & site works processes
  • Manage registration and termination processes and Resolve Objection issues.
  • Attending workshops/ forums & networking events with energy suppliers, business partners and associated service providers.
  • To deal with escalated complaints where necessary.
  • Undertake detailed analysis of historical invoices to identify potential savings opportunities
  • identify opportunities for relationship team to communicate with customers to add value.
  • Undertake site visits accompanying account relationship managers as necessary.

Experience Required:

  • A technical understanding of both the Gas and Electricity supply industry.
  • Resilience to see a problem through to its full resolution
  • Always delivers on commitments and often overachieves
  • Ability to build strong relationships with suppliers, business partners and service providers, whilst challenging and influencing outcomes.
  • Excellent communication and organisational skills;
  • Microsoft Word / Excel / Outlook
  • Full driving license will be useful for travelling to meetings