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Senior Operations Analyst, Financial Systems

col-narrow-left 

Job ID:

945197

Location:

Essex 

Salary:

per year
col-narrow-right 

Job Views:

1

Employment Type:

Full time

Posted:

13/09/2019
col-wide 

Job Description:

Senior Operations Analyst, Financial Systems

Description

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

We are looking for a highly motivated individual to support IT Finance, Procurement, and Supply Chain Organizations within the Oracle ERP space. We implemented Oracle ERP for US, UK, and CA and we are in the process of rolling out Oracle ERP in other countries throughout the world. We are looking for a team player with a heavy focus on improving operational efficiencies.

Job Description:

+

Build a strong business partnership with Pearson internal business customers and with the MSS provider for optimal performance of operational support.

  • Provide oversight and Leadership to resolve Order to Cash, Procure to Pay, and Supply Chain issues and accelerate moving Hypercare to Steady-state support.

  • Lead Daily Triage calls with Business, Ops and Project teams to prioritize critical impacting tickets for teams, and share clear status to Business on critical issues.

  • Incident Management & resolution during UK Business hours & support Major incident resolution on weekends (as required).

  • Lead Governance for Incident and Problem Management & bring down Mean Time to Resolution for Incidents and improve Application stability on recurrence failures for Oracle ERP Batch and online.

  • Improve Knowledge Repository to accelerate Resolutions.

  • Continuously find opportunities to streamline Batch monitoring and automate Operational processes to reduce defects from manual activities.

  • Monitoring and tracking the delivery of the criteria/KPIs.

  • Support the business to navigate and adopt the support structure.

  • Support the resolution of specific critical issues around Order Imports to Oracle, Oracle sync with MDM, One CRM and other B2B / B2C portals, Invoice production, AR, Supply chain including distribution and planning.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

  • Experience Leading Scrum teams and Sprint delivery through stand up calls.

  • Excellent Executive reporting skills and ability to assign and get work done from cross-functional technical teams with different levels of seniority.

  • Strong Operations Leadership experience, running Oracle ERP Production support.

  • Specialization in Incident Management and managing Operations delivery expectations with C Level Stakeholders.

  • Project Management Professional (PMP) certification a plus

  • Strong knowledge of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs.

  • Experience in managing infrastructure and IT operations

  • Should have working knowledge, resolving tickets with Oracle Product support teams.

  • Strong technical knowledge that is current in today's IT service management arena. Experience effecting service management changes within a high-availability environment

  • Ability to be proactive takes action and anticipates opportunities

  • Experience leading Cross-Functional teams and handled ERP Integration related operation support.

  • Ability to translate business needs into requirements for IT Operations team.

  • Strong leadership capability, executing as appropriate in the areas of responsibility

  • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment

  • Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms

  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

  • Customer focus, leadership and collaboration

  • Strategic and innovative thinking, information seeking

  • ITIL Practitioner or ITIL Service Manager level qualification a plus

  • ITIL v3 certification highly desirable.

  • COBIT Framework practitioner or certification a plus

  • Advanced knowledge of computer software programs like Excel and Powerpoint and experience with data analytics

#LI-POST

Primary Location: GB-GB-Harlow

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Aug 14, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID:

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Company Info
Pearson UK

Company Profile



Company Info


Pearson UK

Phone:
Web Site:

Senior Operations Analyst, Financial Systems

col-narrow-left 

Job ID:

945197

Location:

Essex 

Salary:

per year
col-narrow-right 

Job Views:

1

Employment Type:

Full time

Posted:

13/09/2019
col-wide 

Job Description:

Senior Operations Analyst, Financial Systems

Description

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it's one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

We are looking for a highly motivated individual to support IT Finance, Procurement, and Supply Chain Organizations within the Oracle ERP space. We implemented Oracle ERP for US, UK, and CA and we are in the process of rolling out Oracle ERP in other countries throughout the world. We are looking for a team player with a heavy focus on improving operational efficiencies.

Job Description:

+

Build a strong business partnership with Pearson internal business customers and with the MSS provider for optimal performance of operational support.

  • Provide oversight and Leadership to resolve Order to Cash, Procure to Pay, and Supply Chain issues and accelerate moving Hypercare to Steady-state support.

  • Lead Daily Triage calls with Business, Ops and Project teams to prioritize critical impacting tickets for teams, and share clear status to Business on critical issues.

  • Incident Management & resolution during UK Business hours & support Major incident resolution on weekends (as required).

  • Lead Governance for Incident and Problem Management & bring down Mean Time to Resolution for Incidents and improve Application stability on recurrence failures for Oracle ERP Batch and online.

  • Improve Knowledge Repository to accelerate Resolutions.

  • Continuously find opportunities to streamline Batch monitoring and automate Operational processes to reduce defects from manual activities.

  • Monitoring and tracking the delivery of the criteria/KPIs.

  • Support the business to navigate and adopt the support structure.

  • Support the resolution of specific critical issues around Order Imports to Oracle, Oracle sync with MDM, One CRM and other B2B / B2C portals, Invoice production, AR, Supply chain including distribution and planning.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Qualifications

  • Experience Leading Scrum teams and Sprint delivery through stand up calls.

  • Excellent Executive reporting skills and ability to assign and get work done from cross-functional technical teams with different levels of seniority.

  • Strong Operations Leadership experience, running Oracle ERP Production support.

  • Specialization in Incident Management and managing Operations delivery expectations with C Level Stakeholders.

  • Project Management Professional (PMP) certification a plus

  • Strong knowledge of IT Service and Delivery Management principles with a proven track record of delivering results and introducing key ITIL disciplines and practical project management techniques to programs.

  • Experience in managing infrastructure and IT operations

  • Should have working knowledge, resolving tickets with Oracle Product support teams.

  • Strong technical knowledge that is current in today's IT service management arena. Experience effecting service management changes within a high-availability environment

  • Ability to be proactive takes action and anticipates opportunities

  • Experience leading Cross-Functional teams and handled ERP Integration related operation support.

  • Ability to translate business needs into requirements for IT Operations team.

  • Strong leadership capability, executing as appropriate in the areas of responsibility

  • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment

  • Ability to improve operational efficiency and service delivery effectiveness across all lines of business and technology platforms

  • Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

  • Customer focus, leadership and collaboration

  • Strategic and innovative thinking, information seeking

  • ITIL Practitioner or ITIL Service Manager level qualification a plus

  • ITIL v3 certification highly desirable.

  • COBIT Framework practitioner or certification a plus

  • Advanced knowledge of computer software programs like Excel and Powerpoint and experience with data analytics

#LI-POST

Primary Location: GB-GB-Harlow

Job: Technology

Organization: Technology & Operations

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Aug 14, 2019

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID:

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.