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Receptionist

col-narrow-left 

Job ID:

105139

Location:

Buckinghamshire 

Salary:

per year
col-narrow-right 

Job Views:

4

Posted:

08/03/2019
col-wide 

Job Description:

Do you have excellent interpersonal skills? Are you flexible, approachable and a team player? Do you have knowledge of IT systems?
Buckinghamshire Healthcare NHS Trust would love to hear from you!
NHS Professionals run the temporary work placements at Buckinghamshire Healthcare NHS Trust and we are looking for a receptionist to start ASAP!
Locations: Wycombe Hospital
Department: Patient Admin Management
Band: 2
Shift: Monday - FridayFULL TIME HOURS TBC
Systems: Medway Patient access.
Temp role but duration is ongoing until June maybe september.
What will your duties and responsibilities be?
Outpatient Receptionist
• To work in support of a specialty or group of specialties, as part of a team co-ordinating the patient journey from referral through to discharge.
• To provide an excellent service to patients, their relatives and carers.
• To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
• To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times.

1. General Duties
1.1. Ensure that you adhere to the Patient Administration Service standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
1.2. Cover a range of shift patterns and sites as required by the service and it's patients, which may include both early and late shifts.
1.3. Provide cross-cover for other staff across the service to ensure a consistent and effective service is maintained at all times.
1.4. To attend any meetings relevant to your role.
1.5. General administrative duties for the department such as faxing, filing, photocopying and distribution of mail.
2. Patient Administration
2.1. Register referrals and make arrangements for clinical grading.
2.2. Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
2.3. Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.
2.4. Arrange transport and translation services where necessary.
2.5. Ensure all patient administration is in line with the Trust's access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.
2.6. Process requests for clinic changes, cancellations and creations as directed by and subject to authorisation by the Access Manager
2.7. Courteously and efficiently receive all telephone enquiries in line with the Trust's Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
2.8. Ensure that patient phone calls are answered in accordance with Trust policy.
2.9. Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.
2.10. Work closely with and maintain excellent communication channels with both clinical and administrative Divisional staff.
2.11. Liaise with diagnostics teams to ensure appointments for diagnostic purposes are booked in line with national and Trust targets and policy.
2.12. Ensure patient case notes and appropriate electronic systems are kept up to date, ensuring that information entered onto the system is in line with the Trust's data quality standards.
2.13. Utilise paper-light processes where appropriate.
2.14. Provide reception services for patients, receiving patients to the department, capturing the outcome of their appointments and making follow up arrangements where applicable.
2.15. To register new patients and raise new medical records using the hospital's patient administration system.
2.16. Work closely with staff within the Divisions to monitor appointment attendance, cancellations and DNAs, timely completion of diagnostic tests and ensure follow up arrangements are made.
What perks are we offering in return?
  • 1st choice of over 4,200 placements - your dedicated consultant can book your placements today.
  • Work this week, get paid next - Get paid the following Friday when you release your timesheets by 11:59pm on Sunday.
  • Get paid to take holiday! - Holiday is accrued during every shift you work.
  • Statutory maternity/paternity (subject to qualifying criteria)
  • Access to our very own pension scheme called 'NHSP Stakeholder pension' for eligible members
  • Free training and development opportunities
...and we are part of the NHS family!
We value your skills and experience and can provide you with a fantastic opportunity to work within the NHS and deliver a great experience for patients.
Company Info


Company Info

NHS

Phone:
Web Site:

Receptionist

col-narrow-left 

Job ID:

105139

Location:

Buckinghamshire 

Salary:

per year
col-narrow-right 

Job Views:

4

Posted:

08/03/2019
col-wide 

Job Description:

Do you have excellent interpersonal skills? Are you flexible, approachable and a team player? Do you have knowledge of IT systems?
Buckinghamshire Healthcare NHS Trust would love to hear from you!
NHS Professionals run the temporary work placements at Buckinghamshire Healthcare NHS Trust and we are looking for a receptionist to start ASAP!
Locations: Wycombe Hospital
Department: Patient Admin Management
Band: 2
Shift: Monday - FridayFULL TIME HOURS TBC
Systems: Medway Patient access.
Temp role but duration is ongoing until June maybe september.
What will your duties and responsibilities be?
Outpatient Receptionist
• To work in support of a specialty or group of specialties, as part of a team co-ordinating the patient journey from referral through to discharge.
• To provide an excellent service to patients, their relatives and carers.
• To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets.
• To work as part of a Patient Administration Service and provide cross-cover for other staff across the Service to ensure a consistent and effective administration service is maintained at all times.

1. General Duties
1.1. Ensure that you adhere to the Patient Administration Service standard operating procedures at all times, highlighting to a Team Leader any situations where this is not achievable.
1.2. Cover a range of shift patterns and sites as required by the service and it's patients, which may include both early and late shifts.
1.3. Provide cross-cover for other staff across the service to ensure a consistent and effective service is maintained at all times.
1.4. To attend any meetings relevant to your role.
1.5. General administrative duties for the department such as faxing, filing, photocopying and distribution of mail.
2. Patient Administration
2.1. Register referrals and make arrangements for clinical grading.
2.2. Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary.
2.3. Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter.
2.4. Arrange transport and translation services where necessary.
2.5. Ensure all patient administration is in line with the Trust's access policy, highlighting issues and taking corrective action where necessary, ensuring compliance with national referral to treatment time targets.
2.6. Process requests for clinic changes, cancellations and creations as directed by and subject to authorisation by the Access Manager
2.7. Courteously and efficiently receive all telephone enquiries in line with the Trust's Service Standards from patients, carers and external agencies (in accordance with data protection and patient confidentiality requirements) in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
2.8. Ensure that patient phone calls are answered in accordance with Trust policy.
2.9. Deal with concerns / complaints as appropriate, immediately escalating where necessary to the appropriate Team Leader for action.
2.10. Work closely with and maintain excellent communication channels with both clinical and administrative Divisional staff.
2.11. Liaise with diagnostics teams to ensure appointments for diagnostic purposes are booked in line with national and Trust targets and policy.
2.12. Ensure patient case notes and appropriate electronic systems are kept up to date, ensuring that information entered onto the system is in line with the Trust's data quality standards.
2.13. Utilise paper-light processes where appropriate.
2.14. Provide reception services for patients, receiving patients to the department, capturing the outcome of their appointments and making follow up arrangements where applicable.
2.15. To register new patients and raise new medical records using the hospital's patient administration system.
2.16. Work closely with staff within the Divisions to monitor appointment attendance, cancellations and DNAs, timely completion of diagnostic tests and ensure follow up arrangements are made.
What perks are we offering in return?
  • 1st choice of over 4,200 placements - your dedicated consultant can book your placements today.
  • Work this week, get paid next - Get paid the following Friday when you release your timesheets by 11:59pm on Sunday.
  • Get paid to take holiday! - Holiday is accrued during every shift you work.
  • Statutory maternity/paternity (subject to qualifying criteria)
  • Access to our very own pension scheme called 'NHSP Stakeholder pension' for eligible members
  • Free training and development opportunities
...and we are part of the NHS family!
We value your skills and experience and can provide you with a fantastic opportunity to work within the NHS and deliver a great experience for patients.