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1st Line Support

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Job ID:

40479

Location:

Northampton, NE 

Category:

IT Support

Salary:

16000 - 18000 Per Annum per year
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Job Views:

24

Employment Type:

Full time

Posted:

16/05/2018
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Job Description:

1st Line Support Engineer | Northampton | £17,500

Jonothan Bosworth Recruitment Specialists are currently looking for a 1st Line Support Engineer to work as a member of a busy service desk. If you are keen to advance your career within the IT support industry, to work for a dynamic and growing IT Services Company, then please apply.

1st Line Support job role:

As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a monitoring system.

You'll be resolving 1st line incidents answering and resolving customer queries to a high standard.

1st Line Support job responsibilities:

As 1st Line Support Engineer you will be responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner

You will be responsible for answering incoming telephone calls for support and either resolving the customer problem quickly or handing the call to the right engineer

You will manage the Support mailbox

Escalate trouble incidents and work requests in line with departmental SLAs and procedures

You'll ensure tickets are logged correctly whilst performing proactive and preventative maintenance

Job pre-requisites ideal:

  • As Support Engineer, you will have a good knowledge of PC/laptop hardware
  • Great customer service experience and skills
  • 1st Line Support and remote troubleshooting experience ideal
  • Windows Server 2003/2008/2012 administration and configuration
  • Active Directory admin
  • Remote support of users in a virtual environment
  • Exchange 2010 admin
  • Supporting knowledge of MS Office products and remote printer troubleshooting

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

Job Requirements:

Windows
Company Info
Jonothan Bosworth


Phone:
Web Site:

Company Profile




Company Info

Jonothan Bosworth

Phone:
Web Site:

1st Line Support

col-narrow-left 

Job ID:

40479

Location:

Northampton, NE 

Category:

IT Support

Salary:

16000 - 18000 Per Annum per year
col-narrow-right 

Job Views:

24

Employment Type:

Full time

Posted:

16/05/2018
col-wide 

Job Description:

1st Line Support Engineer | Northampton | £17,500

Jonothan Bosworth Recruitment Specialists are currently looking for a 1st Line Support Engineer to work as a member of a busy service desk. If you are keen to advance your career within the IT support industry, to work for a dynamic and growing IT Services Company, then please apply.

1st Line Support job role:

As 1st line Support Engineer you will act as the first line of service to customers, logging tickets via phone calls, emails and from a monitoring system.

You'll be resolving 1st line incidents answering and resolving customer queries to a high standard.

1st Line Support job responsibilities:

As 1st Line Support Engineer you will be responsible for ensuring alerts from the service desk monitoring system are dealt with in a timely manner

You will be responsible for answering incoming telephone calls for support and either resolving the customer problem quickly or handing the call to the right engineer

You will manage the Support mailbox

Escalate trouble incidents and work requests in line with departmental SLAs and procedures

You'll ensure tickets are logged correctly whilst performing proactive and preventative maintenance

Job pre-requisites ideal:

  • As Support Engineer, you will have a good knowledge of PC/laptop hardware
  • Great customer service experience and skills
  • 1st Line Support and remote troubleshooting experience ideal
  • Windows Server 2003/2008/2012 administration and configuration
  • Active Directory admin
  • Remote support of users in a virtual environment
  • Exchange 2010 admin
  • Supporting knowledge of MS Office products and remote printer troubleshooting

Job benefits: You will join a dynamic team, who offer training and career development within a fast-paced working environment. A great office working environment with team events.

If you are interested, please send a copy of your CV to Claire at Jonothan Bosworth for more information.

Job Requirements:

Windows