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Night Receptionist

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Job ID:

44127

Location:

Lincolnshire 

Salary:

per year
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Job Views:

17

Employment Type:

Full time

Posted:

04/07/2018
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Job Description:

What will I be doing?

To deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.

To perform a variety of duties necessary for the smooth operation of the Hostel and maintain security during the night shift.

  • To welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all facilities.
  • Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner.
  • Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.
  • Ensure all room moves are dealt with and recorded efficiently following company procedures.
  • Be aware of guests' special requirements and communicate them to relevant departments.
  • Identify return and regular clients and make sure their special requirements are met.
  • To be fully conversant with current company policies regarding accepted methods of payment and cashiering procedures.
  • Ensure the security of all moneys kept at the Front Desk at all times, bearing personal responsibility for it.
  • Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing.
  • Ensure all bills and room charges are posted correctly.
  • Ensure correct amount of payment is charged to the guest.
  • Demonstrate a high level of customer service at all times
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure proper hand-over between shifts including any no-shows, credit issues, wake up calls, etc.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a hotel/hostel reception
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Other lenguages than english are a plus

Job Type: Full-time

Salary: £8.50 /hour

Company Info
Barkston roonms

Company Profile



Company Info

Barkston roonms

Phone:
Web Site:

Night Receptionist

col-narrow-left 

Job ID:

44127

Location:

Lincolnshire 

Salary:

per year
col-narrow-right 

Job Views:

17

Employment Type:

Full time

Posted:

04/07/2018
col-wide 

Job Description:

What will I be doing?

To deliver a consistently high level of customer service at the Reception Desk by dealing with all guests and potential clients in a courteous and efficient manner.

To perform a variety of duties necessary for the smooth operation of the Hostel and maintain security during the night shift.

  • To welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all facilities.
  • Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner.
  • Answer customer enquiries politely and efficiently and where necessary seek help and information from other departments.
  • Ensure all room moves are dealt with and recorded efficiently following company procedures.
  • Be aware of guests' special requirements and communicate them to relevant departments.
  • Identify return and regular clients and make sure their special requirements are met.
  • To be fully conversant with current company policies regarding accepted methods of payment and cashiering procedures.
  • Ensure the security of all moneys kept at the Front Desk at all times, bearing personal responsibility for it.
  • Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing.
  • Ensure all bills and room charges are posted correctly.
  • Ensure correct amount of payment is charged to the guest.
  • Demonstrate a high level of customer service at all times
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Ensure proper hand-over between shifts including any no-shows, credit issues, wake up calls, etc.

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a hotel/hostel reception
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Other lenguages than english are a plus

Job Type: Full-time

Salary: £8.50 /hour