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Mobile Retail - Branch Manager - Haywards Heath

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Job ID:

46073

Location:

Sussex 

Category:

Sales

Salary:

£30,000.00 per year
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Job Views:

17

Employment Type:

Full time

Posted:

31/07/2018
col-wide 

Job Description:

MUST HAVE MOBILE RETAIL MANAGEMENT EXPERIENCE"

A fantastic opportunity to join an Award Winning EE Franchise as an Branch Manager, based in Haywards Heath, West Sussex.

EE are the UK's biggest 4G network and the largest mobile network operator with around 30 million customers. Since being part of the BT family, they're focused on creating an environment that makes it a better company to build a career. This franchise won "Franchise Of The Year 2017" for sales and customer service. The ideal candidate would have worked in the mobile retail sector. Maybe you are a Branch Manager or even an Assistant Manager looking to take the next step.

Roles And Responsibilities:

• To lead, engage and develop a highly skilled and competent team of store colleagues to drive a
successful commercial business.

• To ensure all team members follow 'The EE Way' with every customer, every time

▪ Competently and confidently communicates key business messages to the store team regularly,
in a clear and simple way, ensuring the messages are fully understood.

▪ To ensure that the store team have the knowledge, skill and confidence to match our products,
propositions and services to the customer's needs resulting in a brilliant customer experience.

▪ To lead and set direction in times of change and pressure, to be a role model and lead the way
by positively embracing change and making things happen.

▪ To be accountable for creating and developing a high performing team, continually raising the
bar on the team's performance, through the appropriate use of best performance reviews, coaching
and development, engagement plans and performance and absence management.

• To proactively develop a clear succession plan for the store, contributing towards the wider
Company succession.

▪ Takes a proactive and planned approach to managing store resources having the right people
with the right skills at the right time to exceed both our business and customer expectations.

• To utilise and understand key people metrics and HR policies and procedures to maximise the
resources available and manage the performance of your business.

• Constantly thinks ahead by proactively planning future store activity on a medium and long term
basis to continually adapt to the changing market conditions ensuring long term commercial
success.

• To create and actively manage a relaxed environment in which customers feel welcome and
comfortable to explore all of the benefits EE has to offer and take ownership for the customer
experience, seeking and acting upon feedback.

• Proactively manages the sales floor and customer flow, ensuring the team engages with customers
in an energised and respectful way, seeing every customer as a VIP and every interaction as an
opportunity.

▪ Consciously aware of the connection between customer experience and the NPS results;
proactively seeks and acts upon customer insight in order to continually deliver a brilliant customer
experience.

▪ Takes ownership for the commercial performance of the store against all individual and store
KPI objectives and targets, including NPS and Mystery Shop. Challenges others to improve and finds
new ways to increase competitive advantage.
To promote information sharing by providing robust and regular feedback to your Regional Manager
and other cross functional areas. Ensures that we learn from and act upon the feedback we receive
from our customers and colleagues.

• To maintain a high level of awareness and knowledge of the retail market, telecoms industry and
internal activity to ensure that challenges to and opportunities for Retail are identified and fed into
the relevant trading forums.

▪ To develop and maintain robust relationships with your peers within your region and also
networking with cross functional areas to work collaboratively and productively.

• To understand, drive and improve all areas of operational compliance, efficiency and security,
ensuring that your store adheres to Policy, process and procedures and providing a safe working
environment for both colleagues and customers.

Key Skills And Experience:

Be used to hitting and exceeding targets in a sales environment.

Have carried out personal development plans, staff training sessions, coaching and appraisals.

Show a real interest in communications technology.

Have delivered team briefs or meetings.

Enjoy being part of a team but still have the drive to work on your own
initiative.

Have worked in retail, sales and customer service.

For more info and to apply, please click the 'apply' button
Company Info
Anonymous

Company Profile



Company Info


Anonymous

Phone:
Web Site:

Mobile Retail - Branch Manager - Haywards Heath

col-narrow-left 

Job ID:

46073

Location:

Sussex 

Category:

Sales

Salary:

£30,000.00 per year
col-narrow-right 

Job Views:

17

Employment Type:

Full time

Posted:

31/07/2018
col-wide 

Job Description:

MUST HAVE MOBILE RETAIL MANAGEMENT EXPERIENCE"

A fantastic opportunity to join an Award Winning EE Franchise as an Branch Manager, based in Haywards Heath, West Sussex.

EE are the UK's biggest 4G network and the largest mobile network operator with around 30 million customers. Since being part of the BT family, they're focused on creating an environment that makes it a better company to build a career. This franchise won "Franchise Of The Year 2017" for sales and customer service. The ideal candidate would have worked in the mobile retail sector. Maybe you are a Branch Manager or even an Assistant Manager looking to take the next step.

Roles And Responsibilities:

• To lead, engage and develop a highly skilled and competent team of store colleagues to drive a
successful commercial business.

• To ensure all team members follow 'The EE Way' with every customer, every time

▪ Competently and confidently communicates key business messages to the store team regularly,
in a clear and simple way, ensuring the messages are fully understood.

▪ To ensure that the store team have the knowledge, skill and confidence to match our products,
propositions and services to the customer's needs resulting in a brilliant customer experience.

▪ To lead and set direction in times of change and pressure, to be a role model and lead the way
by positively embracing change and making things happen.

▪ To be accountable for creating and developing a high performing team, continually raising the
bar on the team's performance, through the appropriate use of best performance reviews, coaching
and development, engagement plans and performance and absence management.

• To proactively develop a clear succession plan for the store, contributing towards the wider
Company succession.

▪ Takes a proactive and planned approach to managing store resources having the right people
with the right skills at the right time to exceed both our business and customer expectations.

• To utilise and understand key people metrics and HR policies and procedures to maximise the
resources available and manage the performance of your business.

• Constantly thinks ahead by proactively planning future store activity on a medium and long term
basis to continually adapt to the changing market conditions ensuring long term commercial
success.

• To create and actively manage a relaxed environment in which customers feel welcome and
comfortable to explore all of the benefits EE has to offer and take ownership for the customer
experience, seeking and acting upon feedback.

• Proactively manages the sales floor and customer flow, ensuring the team engages with customers
in an energised and respectful way, seeing every customer as a VIP and every interaction as an
opportunity.

▪ Consciously aware of the connection between customer experience and the NPS results;
proactively seeks and acts upon customer insight in order to continually deliver a brilliant customer
experience.

▪ Takes ownership for the commercial performance of the store against all individual and store
KPI objectives and targets, including NPS and Mystery Shop. Challenges others to improve and finds
new ways to increase competitive advantage.
To promote information sharing by providing robust and regular feedback to your Regional Manager
and other cross functional areas. Ensures that we learn from and act upon the feedback we receive
from our customers and colleagues.

• To maintain a high level of awareness and knowledge of the retail market, telecoms industry and
internal activity to ensure that challenges to and opportunities for Retail are identified and fed into
the relevant trading forums.

▪ To develop and maintain robust relationships with your peers within your region and also
networking with cross functional areas to work collaboratively and productively.

• To understand, drive and improve all areas of operational compliance, efficiency and security,
ensuring that your store adheres to Policy, process and procedures and providing a safe working
environment for both colleagues and customers.

Key Skills And Experience:

Be used to hitting and exceeding targets in a sales environment.

Have carried out personal development plans, staff training sessions, coaching and appraisals.

Show a real interest in communications technology.

Have delivered team briefs or meetings.

Enjoy being part of a team but still have the drive to work on your own
initiative.

Have worked in retail, sales and customer service.

For more info and to apply, please click the 'apply' button