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Receptionist (Part Time - Evenings) - 9-12 month maternity cover

col-narrow-left 

Job ID:

48980

Location:

Hertfordshire 

Salary:

per year
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Job Views:

24

Employment Type:

Full time

Posted:

02/09/2018
col-wide 

Job Description:

Receptionist/Administrator

The Team

The Receptionist is the face of ASOS CC. Responsible for delivering a seamless, exceptional customer experience for our visitors, people and customers as they enter and leave Customer Care. As part of the FOH Team, and the wider Workplace Experience Team.

The Hours:

5pm-9pm Monday-Friday

Responsibilities:
  • Meeting and greeting visitors to the building and notifying in a timely manner, the relevant individuals when their guest has arrived, including the management of consolidating daily guest lists, in order to personalise the visitor experience. Including but not limited to; external vendors and suppliers, Assessment Centre delegates, visitors from other ASOS offices and high profile individuals.
  • Working in close partnership with Security, in ensuring a vigilant and safe environment is supported at all times.
  • Visitor escalation point of contact
  • Dealing with requests as they arrive in the dedicated Reception inbox
  • Assist with Post Room deliveries when convenient
  • Access control day pass monitoring and collection of non-returned cards
  • Production of visitor passes, ensuring process is efficient
  • Taking photos of new starters for access card production, (assisting with activating, printing and allocating passes as needed)
  • Assist with set up and organisation of sample sales when required by FOH Manager
  • Reporting any issues immediately to the FM team and monitoring the Fire panel
  • Assist with the updating of Useful Information book for Reception and updating any other processes that may be brought in
  • Maintenance of ASOS CC site brochure: whats local, taxi numbers, hotels, Post Office, restaurants (emailed upon request and housed on ASOS Home)
  • Administrative support as and when required
  • Ensuring that the reception areas are kept clear and tidy at all times
  • Advising wider FM team of any issues around the building particularly from a H&S perspective
  • Assist with any ad hoc projects for the wider Workplace Experience Team as and when requested
  • Answering calls via mobile within a timely manner, and making outbound calls when required as part of the Visitor Management Process.


Key Skills
  • Clear, polite and friendly telephone manner
  • Confident, assertive, yet consciously aware of empathy when dealing with conflict resolution and challenging situations
  • Excellent verbal and written English
  • A friendly, outgoing, helpful and confident personality
  • Excellent organisational and administrative skills
  • A desire to continually improve the service on offer
  • Confident working on own initiative and proactive in decision making
  • Flexible and dedicated attitude towards the role
  • Being a Team player is essential
  • A willingness to change with the company requirements, and looking for opportunities to improve the service we provide to the company as a whole
  • Positive, can-do attitude to team and business


#LI-JK1
Company Info


Company Info


ASOS

Phone:
Web Site:

Receptionist (Part Time - Evenings) - 9-12 month maternity cover

col-narrow-left 

Job ID:

48980

Location:

Hertfordshire 

Salary:

per year
col-narrow-right 

Job Views:

24

Employment Type:

Full time

Posted:

02/09/2018
col-wide 

Job Description:

Receptionist/Administrator

The Team

The Receptionist is the face of ASOS CC. Responsible for delivering a seamless, exceptional customer experience for our visitors, people and customers as they enter and leave Customer Care. As part of the FOH Team, and the wider Workplace Experience Team.

The Hours:

5pm-9pm Monday-Friday

Responsibilities:
  • Meeting and greeting visitors to the building and notifying in a timely manner, the relevant individuals when their guest has arrived, including the management of consolidating daily guest lists, in order to personalise the visitor experience. Including but not limited to; external vendors and suppliers, Assessment Centre delegates, visitors from other ASOS offices and high profile individuals.
  • Working in close partnership with Security, in ensuring a vigilant and safe environment is supported at all times.
  • Visitor escalation point of contact
  • Dealing with requests as they arrive in the dedicated Reception inbox
  • Assist with Post Room deliveries when convenient
  • Access control day pass monitoring and collection of non-returned cards
  • Production of visitor passes, ensuring process is efficient
  • Taking photos of new starters for access card production, (assisting with activating, printing and allocating passes as needed)
  • Assist with set up and organisation of sample sales when required by FOH Manager
  • Reporting any issues immediately to the FM team and monitoring the Fire panel
  • Assist with the updating of Useful Information book for Reception and updating any other processes that may be brought in
  • Maintenance of ASOS CC site brochure: whats local, taxi numbers, hotels, Post Office, restaurants (emailed upon request and housed on ASOS Home)
  • Administrative support as and when required
  • Ensuring that the reception areas are kept clear and tidy at all times
  • Advising wider FM team of any issues around the building particularly from a H&S perspective
  • Assist with any ad hoc projects for the wider Workplace Experience Team as and when requested
  • Answering calls via mobile within a timely manner, and making outbound calls when required as part of the Visitor Management Process.


Key Skills
  • Clear, polite and friendly telephone manner
  • Confident, assertive, yet consciously aware of empathy when dealing with conflict resolution and challenging situations
  • Excellent verbal and written English
  • A friendly, outgoing, helpful and confident personality
  • Excellent organisational and administrative skills
  • A desire to continually improve the service on offer
  • Confident working on own initiative and proactive in decision making
  • Flexible and dedicated attitude towards the role
  • Being a Team player is essential
  • A willingness to change with the company requirements, and looking for opportunities to improve the service we provide to the company as a whole
  • Positive, can-do attitude to team and business


#LI-JK1