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Retail Team Lead

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Job ID:

53293

Location:

London 

Salary:

£28,000.00 per year
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Job Views:

33

Posted:

27/11/2018
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Job Description:

JOB DESCRIPTION

Title: Retail Team Leader
Salary: £26,000 - £28,000 + commission dependant on experience

Location: London N16
Hours:
Monday - Thursday: 9:30 AM - 6:00 PM
Friday: 9:30 AM - 3:00 PM
Sunday / Bank Holiday (on rotation): 10:00 AM - 3:00 PM

Job Description:

Our Client, an Ofcom registered expanding telecoms company, aims to always be at the forefront of the industry, having trade agreements with all the major UK networks and carriers across a full range of products and services. With three retail branches in the UK, they service customers' UK and international travel needs.

As a Retail Team Leader, you will be responsible for all retail sales activities from the time a client enters the branch to closing the sale, as well as customer mobile support throughout the contract term. The successful candidate will be able to elevate company standards and provide excellent customer service. You will work closely with the Procurement Manager and Retail Teams in all branches to ensure staff are trained on product specifications and confident in their selling capabilities for these products to the end user.

Overview of Key Responsibilities, Tasks and Activities:

  1. Establish customer requirements and assess their needs

  2. Advise customers by providing additional information on products or services in branch, by email or by telephone

  3. Help customers make selections by building customer confidence, offering suggestions and cross selling products and services

  4. Remain knowledgeable on products and services offered

  5. Managing stock levels

  6. Keep branch of a presentable appearance and stock securely stored

  7. Be polite and provide excellent customer service at all times

  8. "Go the extra mile" to drive sales whilst retaining an excellent level of customer service

  9. Maintain highest levels of confidentiality and security when working with customers' devices especially concerning data transfers



    Required Skills and Abilities:

  • Proven working experience as a Retail Team Leader

  • A desire to work as part of a team to generate fresh and innovative ideas

  • Effective leadership and the ability to motivate others

  • Plan and prioritise workloads and delegate accordingly

  • Customer focused

  • Ability to multi-task and work under pressure

  • Hold all work-related information and materials confidential

  • Strong communication and interpersonal skills

  • Interest in technology and telecommunications



    Skills & Qualifications

  • Excellent IT Skills, specifically Microsoft Word, Excel

  • Excellent written and verbal communication skills are essential

Company Info


Company Info

S. Two

Phone:
Web Site:

Retail Team Lead

col-narrow-left 

Job ID:

53293

Location:

London 

Salary:

£28,000.00 per year
col-narrow-right 

Job Views:

33

Posted:

27/11/2018
col-wide 

Job Description:

JOB DESCRIPTION

Title: Retail Team Leader
Salary: £26,000 - £28,000 + commission dependant on experience

Location: London N16
Hours:
Monday - Thursday: 9:30 AM - 6:00 PM
Friday: 9:30 AM - 3:00 PM
Sunday / Bank Holiday (on rotation): 10:00 AM - 3:00 PM

Job Description:

Our Client, an Ofcom registered expanding telecoms company, aims to always be at the forefront of the industry, having trade agreements with all the major UK networks and carriers across a full range of products and services. With three retail branches in the UK, they service customers' UK and international travel needs.

As a Retail Team Leader, you will be responsible for all retail sales activities from the time a client enters the branch to closing the sale, as well as customer mobile support throughout the contract term. The successful candidate will be able to elevate company standards and provide excellent customer service. You will work closely with the Procurement Manager and Retail Teams in all branches to ensure staff are trained on product specifications and confident in their selling capabilities for these products to the end user.

Overview of Key Responsibilities, Tasks and Activities:

  1. Establish customer requirements and assess their needs

  2. Advise customers by providing additional information on products or services in branch, by email or by telephone

  3. Help customers make selections by building customer confidence, offering suggestions and cross selling products and services

  4. Remain knowledgeable on products and services offered

  5. Managing stock levels

  6. Keep branch of a presentable appearance and stock securely stored

  7. Be polite and provide excellent customer service at all times

  8. "Go the extra mile" to drive sales whilst retaining an excellent level of customer service

  9. Maintain highest levels of confidentiality and security when working with customers' devices especially concerning data transfers



    Required Skills and Abilities:

  • Proven working experience as a Retail Team Leader

  • A desire to work as part of a team to generate fresh and innovative ideas

  • Effective leadership and the ability to motivate others

  • Plan and prioritise workloads and delegate accordingly

  • Customer focused

  • Ability to multi-task and work under pressure

  • Hold all work-related information and materials confidential

  • Strong communication and interpersonal skills

  • Interest in technology and telecommunications



    Skills & Qualifications

  • Excellent IT Skills, specifically Microsoft Word, Excel

  • Excellent written and verbal communication skills are essential